What are the responsibilities and job description for the Service Writer position at Choice Auto Repair?
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Service Writer Job Description
Supervisor: Owner, Lead Service Advisor
Co-Supervises: Technicians
Desired Result of this Position:
To effectively communicate and sell automotive services at the target profit margin to customers, while focusing on growth and increasing customer satisfaction and retention.
Characteristics and Skills for Success:
- Dependable
- Neat Appearance & Work Area
- Self-Motivated – Work with minimal supervision
- Attention to Detail
- Professional
- Desire to Grow – Work with Company to Develop Sales and Marketing Strategies
- Take Pride in Your Work and the Company
- Excellent Customer Service Skills
· Multi-task in a High Stress Environment
· Able to Work with and Assist Co-workers and Management
- Excellent Verbal & Written Communication Skills
- Computer Proficient
- Ability to Communicate Technical Information to All Audiences
- Clean Driving Record
- Ability to Meet a Customer at Their Level of Understanding to Sell a Repair
- Follow Up with Customers if Necessary
Specific Responsibilities:
- Identifying customer's concerns and service priorities
- Checking in cars and writing initial repair orders
- Scheduling appointments and answering phones
- Accurately writing service estimates, estimating final costs and ordering parts
- Contacting customers and selling recommended services
- Collecting payments for services and staging vehicles for customer pick up
- Communicating with the technicians to determine work flow and estimated completion times
- Maintaining the target profit margins for repair orders
- Resolving customer service issues with positive outcomes
- Maintaining a good working relationship with all other personnel
- Maintain a valid state's driver's license
- Able to lift 40 pounds
This position will be expected to perform other duties as assigned by management. The Company reserves the right to modify this job description as business needs require.
Job Type: Full-time
Salary: $15.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
- 8 hour shift
- Day shift
- No nights
License/Certification:
- Driver's License (Required)
Work Location: In person