What are the responsibilities and job description for the Automotive Service Writer / Advisor - Riverview position at Christian Brothers Automotive?
Company Description
Christian Brothers Automotive
We Offer:
- Industry Leading Pay!
- Health Insurance & Retirement Plans
- Paid Vacation and Holidays
- Closed Every Weekend
- On-Going Training & Career Advancement
Our mission is simple – Love your neighbor as yourself.
Christian Brothers Automotive was built on the basic principle that honesty and integrity should be the driving force behind the business. Our facilities are owned and operated by our valued franchisee partners, and are equipped with technology normally only found in newer dealership service centers. With this combination, you can enjoy a clean, upbeat work environment with access to the tools you need to get the job done right the first time.
Job Description
Location: 10010 McMullen Rd, Riverview, FL 33569-5540
Job Title: Automotive Service Advisor / Writer:
As a Service Advisor with Christian Brothers Automotive, you will be working alongside our Service Manager and Franchisee. You are the first person that our customers see every time they walk into our facility to make an investment in their vehicle. You are also the person that our customers think of first when they have an issue with their vehicle; therefore you play an important role in building relationships with our customers.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Greet every customer enthusiastically with a smile, showing hospitality with the highest level of respect.
- Answer customer phone calls with enthusiasm and a smile in your voice.
- Maintain a positive attitude, positive communications and a strong team atmosphere.
- Listen carefully to customer's problems, needs, desires and fears.
- Develop a detailed estimate of work to be performed.
- Select quality parts.
- Ensure target margins are achieved on each work order.
- Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand.
- Consistently and effectively sell our services without jeopardizing honesty and integrity.
- Ensure that all work is completed to proper specifications with the highest quality.
- Continually strive to achieve personal and team goals.
- Assist with daily physical opening of store prior to standard work hours or earlier as workload demands, and closing of store after standard hours or later as workload demands.
- Assist with daily accounting closing and balancing procedures.
- Perform daily, weekly and monthly reconciliations, audits and report analysis as required.
- Continually strive to go the "extra mile" for our customers, and improve performance of the store.
- Act in a professional manner suitable as the represent of the quality organization with which you are employed, always and in every instance projecting character qualities of honesty and integrity.
- Perform other duties and responsibilities as directed by the Service Manager and Owners.
Education and/or Experience:
Great attitude and self motivated. Wants to please guests. Extensive knowledge of automotive systems and repairs. Experience in automotive customer service and service sales. Proficiency in Windows based computer software and automotive store applications. ASE certification in service management or equivalent experience. Supervisory or management experience helpful, but not required. High school diploma or GED. Associates degree or undergraduate degree helpful, but not required.
Qualifications
Certificates, Licenses, Registrations:
- Current driver’s licenses.
- Driving record acceptable to our current insurance carrier.
- ASE certification in service management or equivalent experience.
The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:
- Being on your feet for the majority of the workday (standing, walking, etc)
- Occasionally lifting and carrying objects over 50 lbs.
- Driving manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Using a keyboard and mouse several times daily
- Using a standard handset phone several times daily
Additional Information
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
