What are the responsibilities and job description for the Customer service representative position at Christian Brothers Automotive?
Job Description
Job Title :
Automotive Customer Service Representative
Location :
11930 SR 64 E Bradenton, FL 34212
Job Overview :
As an Automotive Customer Service Representative with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicles.
You are the person that our guests see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our guests.
Responsibilities include, but are not limited to :
- Desire to learn automotive repair service terminology and processes
- Check guests in and out
- Answer phone calls and schedule appointments
- Providing safe shuttle service for our valued guests in our branded vehicle
- Treating our guests with the utmost respect under all circumstances and with a heart consistent with Christian Brothers
- Assisting the shop with receiving, processing, incoming and outgoing parts, and other errands as needed
- Keep the facility clean and organized
- Assist other team members as needed with clerical tasks such as accounts receivable and filing paperwork
- Direct, coordinate, and participate in performing guest service activities as dictated by workload
- Follow all safety policies and procedures
- Other duties as assigned
Qualifications
Qualifications :
- Proven successful customer service experience is required; driven to serve others
- Must have strong interpersonal skills to effectively communicate with our staff, vendors, and guests
- Valid state driver's license
- Meet required insurance driving record parameters
- Enjoy a fast-paced environment and a Team mentality (we work hard but like to have fun doing it) !
- Ability to multitask and meet deadlines
- Proficient with Microsoft Office Suite or related software
Physical Requirements :
- While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, and hear
- The employee is occasionally required to balance, stoop, kneel, and / or crouch
- The employee must occasionally lift and / or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus
- Being dependable for a position that is Monday through Friday 7 : 00 a.m. 6 : 00 p.m.
Additional Information
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first.
All 300 CBA locations offer a modern facility equipped with manufacturer-level diagnostic equipment and the latest factory scan tools.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.
Christian Brothers Automotive locations practice "At-will" employment practices.
Last updated : 2024-09-13
