Desktop Support

We are a faith-based organization that welcomes people of all beliefs or non-beliefs, and we encourage people from all faiths and backgrounds to apply to our positions. You will find an inclusive and diverse work environment.

At Cappella Living Solutions, we pride ourselves on providing an excellent culture where our employees can thrive. If you want to work in a fun environment with friendly co-workers and accessible leadership teams, then we want you on our team. You will work with a team of talented and collaborative colleagues and have access to professional development opportunities such as training and certification assistance. If you are looking for a company that listens to its associates and tries hard to make it a great place to work, then Cappella Living Solutions is the right fit for you. Join our team and help us continue to provide exceptional IT support to our associates.

If you are considering a position at Christian Living Communities | Cappella Living Solutions, we have a wide range of benefits to consider! These may vary based on the status of the role (PT, FT, or PRN).

• Health Coverage
• Health Savings Accounts
• Retirement (with match)
• Dental, Vision, Disability & Life Insurance
• Paid Time Off plan

Please note, consistent with state and federal mandates, being fully vaccinated from COVID-19 is a condition of employment.

Please let us know if you require accommodation during the interview process.

Position Summary

Under general supervision, the Tier 2 IT Support Specialist will be responsible for providing technical support to staff at a senior living community. The primary responsibilities of this position will be to install, configure, maintain, and troubleshoot desktop hardware, software, peripherals, and corporate phone system, as well as to provide technical assistance and training to end-users.

Essential Duties

• Install, configure, maintain, and troubleshoot workstation hardware, software, peripherals, and corporate phones both remotely and deskside.
• Provide technical assistance and training to users on desktop software applications and systems.
• Diagnose and resolve hardware and software problems, including network connectivity issues, printers, and other peripheral devices.
• Manage and maintain inventory of hardware and software assets.
• Maintain accurate documentation of support requests, resolutions, and troubleshooting procedures via ticketing system.
• Work from a ticket queue handling the most critical tickets first.
• Stay current with new technologies, software applications and hardware advancements.
• Collaborate with IT team members to implement new technologies and software applications.
• Participate in on-call rotation to provide after-hours support when required, usually 1 week per month.
• Other duties as assigned.

Basic Qualifications & Experience

• Bachelor’s degree in computer science, information technology or related field.
• 3 years of experience providing desktop support in an enterprise setting.
• Must possess an MVR in good standing in the state of Colorado with reliable transportation.
• Excellent communication skills and ability to work with a diverse group of people.
• Strong problem-solving skills, with the ability to troubleshoot technical issues in a timely manner.
• Proficiency with Microsoft Windows and Office applications
• Experience with networking and security protocols.
• Ability to work independently and as part of a team.
• Knowledge of HIPAA regulations is a plus.

Working Conditions / Physical Requirements

• Position requires light physical work.
• Lifting, pushing, or pulling objects up to 10 pounds frequently and/or up to 30 pounds occasionally.
• Rotating weekend and on call shifts – usually 1 time per month
• Interacts with residents, family members and visitors on occasion, but does not support those users from an IT perspective.

All your information will be kept confidential according to EEO guidelines.

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