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Customer Service Phone Representative

Chubb External
Whitehouse, NJ Full Time
POSTED ON 5/12/2024
  • Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage 
  • Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment 
  • Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner 
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller 
  • Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) 
  • Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries 
  • Maintain established levels of productivity, service, and quality standards within a fast-paced call center 
  • Works collaboratively with team members, and business partners to provide a quality experience for our agents 
  • Responsible for cross selling coverage to round out accounts 
  • Work overtime as needed 
  • Complete additional tasks and other projects/duties as assigned

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