What are the responsibilities and job description for the Service Administrator position at Chubb Fire & Security?
Company Description
We are now recruiting an experienced Administrator to work within our Cork branch, located in Little Island.
Job Description
What will I be doing as a Service Admin?
- Creating New Maintenance Contracts \ Cancelling Existing Maintenance Contracts in JD Edwards Software Package & maintaining our Maintenance Tracker for the Service Department in Excel.
- Invoicing jobs upon completion\delivery in conjunction with Billing Admin Team.
- Reports (weekly & monthly)
- Tracking Annual Leave & Sick Leave
- Support Service Admin with certain functions (e.g issuing jobs on JD Edwards, Customer Queries, National Accounts)
- Working with Service Engineers to maintain Maintenance Schedule.
- Answering Switch Board (sharing this function with other Admin).
- Support General Manager with maintaining EH&S scheduling & reports.
- Any other Ad Hoc duties as they come about.
Qualifications
To be successful in this role you will:
- A minimum of 5 Years experience in administration Duties is essential.
- You will be an all-round, capable, efficient and bright Administrator, quick to learn and able to handle the demands and flexibility that comes with our Service Department.
- You will need suitable office-based experience and success in a fast paced administrative environment, ideally service based and with some of experience of dealing with field engineers
- Basic understanding of Accounts is an advantage but not essential.
- You will need excellent Microsoft Office knowledge, particularly across Word and Excel (3-5 years Experience).
- Experience with In-house software systems is an advantage but not essential (JD Edwards).
- Dealing with customers in a professional and friendly manner.
- Have the ability to communicate clearly and effectively at all levels, self-motivated and able to problem solve in a logical manner. Also, excellent planning, time-management and organizational skills is required.
- Adaptable, able to multi-task, with experience of working in a team.
- Passionate about the customer; works consistently to provide a high level of service to both internal and external customers, with a confident telephone manner.
Additional Information
What can we offer you?
- Competitive Salary
- 20 days holidays plus bank holidays
- Generous pension scheme
- Employee scholarship scheme
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
- Bravo Awards which recognize outstanding contributions from all employees and encourage excellence
More about us:
Chubb Fire & Security is one of the most recognized fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment, and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.
We welcome applications from talented Administrators, Branch Administrators, Team Administrators, Sales Administrators, Customer Service Administrators, Senior Administrators, Account Coordinators, Admin Clerks and Logistics Administrators and who live within a commutable distance of our Cork operation.