IT Service Desk Intern

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

Job Description

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese, Peter Piper Pizza, and Pasqually’s Pizza and Wings restaurants, is seeking an Intern for the Summer 2024 semester in our IT Department as an IT Service Desk Intern.

This is a paid internship that will provide you an opportunity for professional growth and development.  This program will not qualify for college credit.  This exciting opportunity will be based at our Corporate Support Center in Irving, TX, and is 40 hours a week during typical working hours of 8:30 am to 5:30 pm.  This will be a partially remote and partially in-person Internship.

Division/Business Unit:

Information Technology – IT Service desk Intern

Division Business Objective:

Join our dynamic IT team as an intern on the Service Desk! This is a fantastic opportunity to gain hands-on experience in a fast-paced IT environment. As an IT Service Desk Intern, you will be an integral part of our support team, assisting in troubleshooting and resolving technical issues for internal employees.

As an IT Service Desk Intern, you will learn the process of IT Operations and Support:

• Learn about change management process lifecycle.
• Participate in cross – functional IT projects.
• Monitor IT systems and resolve or escalate any found issues.
• Add/maintain technical documentation and service catalog.
• Assist on software/hardware deployments and or upgrades.
• Gain exposure to system functionalities, including Zendesk, Aloha POS, NCR products, Parafait gaming software.
• Develop a working relationship with the Information Technology Team and other key departments.

Intern Responsibilities:

First Line Support:

• Respond to incoming support requests via email, phone, or in-person.
• Provide timely and effective solutions to technical issues, escalating when necessary.

Ticket Management:

• Log all support interactions and resolutions in the ticketing system.
• Prioritize and manage multiple tickets simultaneously.

User Assistance:

• Assist users with software installations, configurations, and updates.
• Guide users through troubleshooting steps to resolve hardware and software issues.

Documentation:

• Contribute to the development and maintenance of IT knowledge base articles.
• Document common issues and resolutions for future reference.

Collaboration:

• Collaborate with other IT team members to resolve complex issues.
• Communicate effectively with end-users to gather information and provide updates.

Qualifications:

Education:

• Currently pursuing a degree in Information Technology, Computer Science, or related field.

Technical Skills:

• Basic understanding of IT concepts and troubleshooting methodologies.
• Familiarity with operating systems (Windows, macOS) and common software applications.

Communication:

• Strong verbal and written communication skills.
• Ability to convey technical information to non-technical users.

Customer Service:

• Demonstrated customer service orientation.
• Patience and empathy when dealing with end-users.

Team Player:

• Ability to work collaboratively in a team-oriented environment.
• Willingness to learn and adapt to new technologies.

Benefits:

• Gain practical experience in a real-world IT setting.
• Exposure to a variety of technical issues and solutions.
• Networking opportunities with experienced IT professionals.
• Potential for future career advancement within the organization.

If you are passionate about technology, eager to learn, and ready to contribute to a dynamic IT team, we encourage you to apply for this exciting internship opportunity!

The Company:

CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas is the nationally recognized leader in family entertainment and dining with its Chuck E. Cheese, Peter Piper Pizza brands and virtual kitchen concept, Pasqually's Pizza & Wings.

As the place where half a million happy birthdays are celebrated every year, Chuck E. Cheese's goal is to create positive, lifelong memories for families through fun, food, and play and is the place Where a Kid Can Be a Kid. Committed to providing a fun, safe environment, Chuck E. Cheese helps protect families through industry-leading programs such as Kid Check. As a strong advocate for its local communities, Chuck E. Cheese has donated more than $19 million schools through its fundraising programs. Peter Piper Pizza features dining, entertainment and carryout with a neighbor-hood pizzeria feel and "pizza made fresh, families made happy" culture.

Peter Piper Pizza takes pride in delivering quality food and fun that reconnects family and friends. Created in 2020, Pasqually's Pizza & Wings offers a distinct, customized eating experience outside of a restaurant environment that amplifies classic pizza and wings and operates out of 400 ghost locations nationwide. The Company and its franchise operate a system of nearly 600 Chuck E. Cheese and more than 120 Peter Piper Pizza venues, with locations in 47 states and 17 foreign countries and territories. For more information, visit chuckecheese.com, pasquallyspizza.com, and peterpiperpizza.com.

Benefits:

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

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At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identify, gender ex-pression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.