Sales Administrator

ABOUT CHURCH HILL CLASSICS

The trusted leader in the college diploma frame industry, Church Hill Classics handcrafts an exclusive line of officially licensed, high-quality frames for college and university degrees. As a certified woman-owned business and 12-time winner of Inc. 5000'sFastest-Growing Companies, Church Hill Classics proudly designs and builds each custom frame in its Connecticut-based facility.

A DAY IN THE LIFE AS A SALES SUPPORT ADMINISTRATOR

As a Sales Administrator you will provide exceptional customer service to internal and external customers, support partner bookstores and review bookstore's website effectiveness. Additionally, you will support Regional and National Sales Managers through managing orders, new products and new partners in the CHC systems. You will be the liaison between sales and customer service, and will have general office administration duties.

Responsibilities:

• Assist the National Sales Manager (NSM), Regional Sales Managers (RSM) and sales department with projects and work flow using CHC Systems and Microsoft Office suite.
• Collaborate with and follow direction of the National Sales Manager (NSM) and the RSM. Investigate direct prospects and set up of new accounts. Collaborate on appropriate product mix for individual institutions
• Set up and maintain information in data base on Independent College accounts in relation to sales, contacts and general data.
• During pre-book season, update, maintain and analyze pre-book tracker on a daily basis. Send NSM weekly status report of orders, pending orders and "missing" orders compared to previous year.
• Coordinate new products and product mix updates throughout the year for sales team members.
• Support regional Sales Manager, Regional Sales Associate and National Sales Manager as needed daily and seasonal on departmental projects and work flow.
• Maintain peripheral data bases and update information related to customers, store items, internal / external sales reps and commissions.
• Maintain and update the OrderAll Database. (Vendor Ordering System)

Education and Experience:

High School Diploma or equivalent.

At least 2 years' experience in a customer centric business environment with administrative responsibility for office operations.

Online and traditional retail background a plus.

Strong customer service skills with excellent communication skills, both verbal and written.

Ability to interact successfully with both internal and external customers at all levels.

Strong working knowledge of computer applications, such as but not limited to: Microsoft Office: Word, Excel, PowerPoint, Google docs and Outlook. Web browsing: Internet Explorer or Chrome

Ability to perform without delay and in a fast-paced environment

Ability to manage and execute on assignments with competing priorities.

Creative problem-solving skills.

Highly skilled and motivated in both administrative and technology duties.

Ability to multitask, prioritize and be flexible with changing business needs.

Hybrid 1-2 days/week once well-established in role.

Role could be compatible with school day schedule.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.