What are the responsibilities and job description for the General Manager position at Churchill St.?
The General Manager is responsible for the overall operations and profitability of Churchill St (with a focus on the front of house) by leading and developing managers and striving for best-in-class results for employees, guests, the community, vendors, the environment, and the hospitality industry.
Benefits Include:
- 100% Employer Covered Health Insurance
- Employer Matched Retirement Savings
- Dental Insurance
- Paid Time Off
- Paid Training
- Service Charge Distribution (15% service charge is added to all tabs which is evenly distributed among all team members based on hours worked...managers are paid for 40 hours and last week accounted for an additional $238 per manager)
Responsibilities Include:
Own Your Shifts:
- Take full responsibility for everything that happens during prep and service.
- Do everything necessary and within your power to ensure daily operations are executed flawlessly and guests’ expectations are consistently exceeded.
Work the Floor
- Be present and engaged during prep & service.
- Consistently move throughout restaurant to understand where support is most needed and readily offer service to employees and/or guests.
Lead by Example
- Work alongside the team to showcase Churchill St. Core Values in every interaction.
- Be the example of what you expect.
Guarantee a Thriving Culture Where Churchill St. Core Values are Evident in the Day-to-Day Operations
- Build a cohesive team based on shared values of Caring Tons, Being Kind, Taking Action, and Being Conscientious
- Establish a culture of accountability in which people feel responsible to their team and goals are regularly accomplished.
Develop & Continuously Improve FOH Standard Operating
Procedures
- Own the development of policies and procedures for an efficient and effective workflow in all FOH Departments
- Continuously spot opportunities to improve systems while collaborating with your team to implement said improvements.
Own Guest Relations, Recovery, Communication, and Sales so
that all Guests Feel Cared For and Welcome
- Ensure all inquiries from e-mail, phone calls, media, and social media are responded to within 24 hours.
- Instill positive habits of service and a guest first mentality to guarantee an exceptional hospitality excellence.
Drive the Team to Exceed Sales, COGS, Labor Spend, and
Controllable Expense Goals
- Collaborate with your team to set appropriate scorecard metrics that drive financial solvency.
- Own back-office systems of AP, payroll & benefits, human resource management, and reporting.
- Set the example when managing daily operational costs and instill good habits for purchasing, scheduling, waste mitigation, and labor management.
Develop Leaders
- Establish goals, initiatives, and areas of focus with members of the management team while delegating tasks that elevate team members and enhance engagement.
- Lead regular manager meetings, 1-1 conversations, and the annual review process
About Churchill St.
Candidates must:
- Be Kind – Every person deserves respect and to be treated with kindness.
- Care a Ton – Each and every detail, each and every plate, each and every experience…they all matter and deserve our attention.
- Be Conscientious – Our actions have far reaching effects and we strive to make them positive.
- Take Action – Only through action can we serve others and improve ourselves.
Pay: $65000 - $80000 per year
Supplemental pay:
- Other
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- 401(k) matching
- Referral program
- Employee discount
- Paid training
Job types: Full-time
Schedule:
- 10 hour shift
- Weekend availability
- Other
Education: No education required
Work location: On-site