General Manager

The General Manager of Ciccio will select and lead a team of dedicated service professionals. A successful General Manager will be punctual, versatile, polished and possess strong communication skills. This position will report directly to Chef/Partner, Christopher and Martina Kostow, and will work closely with Chef Kostow’s Director of Operations. The General Manager will directly oversee all operations associated to Front of the House and directly oversee the Dining Room and its staff.  The General Manager will lead the team on the floor, create lasting relationships with guests and our purveyors and be a spokesperson for Ciccio in our community. 

General Manager Tasks & Responsibilities: 

Service: 70%; Administrative: 30%

General Qualifications

• Candidates must have minimum of 2 years experience in front of house management
• The ability to drive and provide daily oversight of financial results without compromise of our quality standards 
• Previous experience in high volume, casual fine dining environments grossing $3M  annually
• Develop strategies to lead and inspire a team of service professionals focused on creating great lasting memories for our guests
• Must have a strong background in wine and wine service standards, with a strong depth of knowledge in California.
• Operations experience in positions of Maître d’, Bar Operations, Sommelier, and Service Director/Manager
• Ability to lead and mentor a motivated floor staff
• Maintaining and constantly Improving our SOPs – includingwritten revisions when necessary
• Engaging with other leaders on ways to enhance our training programs and our culture of empowerment
• Achieve company objectives in sales, cost management,service, and quality

Service

• Accountable for the oversight of day-to-day operations, cleanliness, and organization in all areas of the restaurant
• Train, coach and manage all line-level & management staff;leading by example on the floor and in the office
• The General Manager will be highly visible during service and will be eager to forge lasting relationships with our guests

 Financial

• Possess a command over Payroll functions and processes
• Commanding and being held accountable to monthly G/L and P&L review is paramount
• Directly overseeing and being held accountable for all restaurant Controllable Budgets, including R&M; FOH Labor Cost
• Working closely with the Ciccio Chef on Kitchen related COGS and R&M forecasting
• Basic working knowledge of California Human Resources compliance

Administrative

• Responsible for authoring all FOH scheduling
• Responsible for oversight over Events Program
• Directly responsible for all aspects of hiring, executing New Hire Paperwork (NHP) onboarding, employment termination, bi-weekly payroll, recociling tip share/distributions, etc
• Scheduling and implementing employee reviews for all FOH management and hourly staff including training schedules and timely progress evaluations
• Directly responsible for all aspects of reservations management; Resy templating, formatting, communication, and implementation
• Product organization, ordering and sourcing
• Provides direct Administrative support to Kitchen Management: compiling and disseminating information to Front of House and Kitchen line-level personnel