Senior Billing Analyst

Job Purpose:

This position is responsible for analyzing and improving business processes related to billing and cash collections across multiple billing applications. In addition to normal monthly work activity, responsibilities include identifying and implementing changes to reduce billing errors and improve cash flow. Meeting and exceeding regulatory compliance for various programs is critical to being successful in this position.

Essential Functions:

• 40% - Process improvement -- This position is responsible for analyzing, designing and improving business processes related to billing and cash collections across multiple billing applications. In addition to normal monthly work activity, responsibilities include identifying and implementing changes to reduce billing errors and improve cash flow. This requires the use of analytical skills and operational data to develop insights in support of business objectives. This individual needs to be creative and use "outside the box" thinking to develop solutions.
• 20% - Erate / RHC / Lifeline -- Effectively manages Federal Funding Programs managed by the Universal Service Administration Company (USAC). This includes invoicing USAC for monthly approved reimbursements, accurately posting cash to customer accounts, responding to any monthly audits and performing monthly cash reconciliations with accounting. This position works with Government agencies and internal departments to ensure billing is accurate and timely in accordance with federal regulations.
• 15% - Miscellaneous/ Specialized Billing -- Efficiently invoices all AR470 requests from multiple departments, ensuring that all billing is posted accurately and timely. This includes last minute invoicing requests that arise from month/quarter end close. Flexibility with work schedule is required. Monthly revenue reconciliations are required.
• 15% - Audit and Compliance Effectiveness -- Effectively manage all programs requiring audit and regulatory/financial oversight
  • ERATE/RHC/Lifeline -
  • Remittance Processing
  • Annual Escheatment to States
  • Internal/External Audits
  • Revenue Assurance
• 10% - IT Liaison -- Coordinates and implements IT projects specific to billing and collections. This involves developing a project plan, defining requirements, working closely with IT to test and implementing the technology improvement. Additionally, this position submits and tracks all IT requests on behalf of new and existing employees within the department.

Education:

Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience:

• 3 to 5 years in related field
• 2-4 Years of experience in process improvement in the billing, shared services, remittance processing, or finance/accounting functions
• 2-4 Years of experience in process improvement, project management, government billing/audit, or other relevant
• Bachelor's Degree preferred but not mandatory
• Excellent analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve effectiveness
• Organizational skills and ability to prioritize; must be able to lead multiple activities/projects with varying timelines
• Excellent verbal, written communication and interpersonal skills
• Proficient in Microsoft Office Suites
• Ability to develop and maintain effective working relationships

Special Knowledge, Skills and Abilities:

• Strong skills in Microsoft Excel (pivot tables, subtotals, filters, formulas including vlook-ups); must be comfortable with large amounts of data
• Exceptional customer service skills to ensure a strong relationship with large customers (Internal and external) are maintained
• Demonstrated problem solving, confidence and decision-making ability to manage shifting priorities, demands and timelines using analytical capabilities
• Optimistic, high energy, and operates with a sense of urgency
• Strong knowledge of billing systems (CRIS, CRM, CABS, Great Plains -- CBT, Great Plains-CBTS)
• Understanding of customer payment networks (GE iSupplier, P&G Coupa Tungsten Network)
• Proven ability to identify and solve problems and adapt to ongoing challenges
• Strong analytical, project management, presentation and follow-through skills
• Requires minimal supervision

Supervisory Responsibility:

This position does not have employee direct reports but does serve as a "lead" role for others doing similar work

Work Environment: