Supervisor Installer-OSP

Company Overview

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.

Circet USA’s benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability 
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts 
• Paid Time Off & 401K
• Company Discount Website

Job Summary and Responsibilities

Summary: The Installation Supervisor will manage a team of direct reports in the installation, maintenance, provisioning, dispatch, and testing and/or turn up activities in and outside our customer’s homes and businesses to install or repair high-speed fiber-based broadband, video, Wi-Fi and voice services and ensure that all functions of their job are performed in a timely fashion to meet customer and company specifications.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Manages overall team performance by identifying performance trends, gaps and opportunities for coaching, training, growth, development and recognizing success
• Plans, organizes, and directs all operations with respect to installation and repair services
• Ensures that all functions are performed in a timely fashion to meet customer and company commitments
• Utilizes leadership capabilities to support technicians by removing roadblocks
• Handles or supports time reporting, payroll, and on-call or vacation scheduling
• Conducts safety and quality inspections to ensure high quality and safe performance by technicians
• Collaborates with other departments to ensure technician workloads are efficient and enable them to meet our customer commitments
• Addresses and resolves customer complaints or service issues, working closely with other company divisions
• Handles all discipline and makes recommendations, such as suspension, based on company policy and with the support of HR
• Receives technician issues and resolves them as appropriate
• This position may be responsible for contributing to corporate compliance with environmental laws and regulations as applicable to its job function
• Manage and track inventory, materials and equipment as needed
• Determine labor requirements and engage with Human Resources to recruit, hire and/or re-assign employees to ensure adequate staffing levels are met.
• Meet contractual conditions of performance set by customer.  
• Investigate damage, accidents, emergencies and delays; determine and take action to mitigate impact
• Be familiar with Circet USA safety and quality programs
• Approves timecards and time off requests from employees
• Possess a valid driver’s license and reliable transportation.
• Other duties, as assigned.

SAFETY DUTIES & RESPONSIBILITIES

•  Adhere to, promote, and accept personal responsibility for compliance to:
• Federal and Local Occupational Safety and Health Regulations
• Industry Consensus Standards
• Circet USA Injury and Illness Prevention Program Manual
• Participate in job sit safety/hazard analysis

Qualifications

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS

Minimum of 3 years of Network services installation and maintenance experience or equivalent combination of education and training required.

• Minimum of 2 years of leadership experience in managing people and projects strongly desired
• Proficient in use of Microsoft Office suite of programs (Word, Excel, Outlook).
• Ability to manage multiple tasks at once with no decline in customer service or quality control.
• Excellent verbal and written communication skills
• Excellent planning, organizational, leadership and interpersonal skills
• Capable of interfacing well at all levels within a large organization and customer base.
• Exhibit personal power and leadership
• Exhibit self-awareness
• Exhibit a tendency for continuing education and self-improvement
• Exhibit enthusiasm and determination
• Exhibit industry awareness
• Exhibit exceptional organizational skills
• Exhibit the ability to live the Circet USA Values

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before employees of the organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply and divide in all units of measure.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Lifts and moves objects weighing up to 90 pounds.
• Ability to work while standing most of the time.
• Ability to walk or work over all types of terrain, in all types of weather.
• Ability to carry tools and equipment.
• Ability to work in tight spaces while bending, twisting and reaching.
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs).
• Ability to differentiate between different sizes and colors of wires.
• Ability to perform work in elevated places (i.e., roofs and utility poles).
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools.
• Ability to work with small components.
• Ability to use close vision, peripheral vision and adjust focus.
• Ability to work in poorly vented areas such as attics, in extreme temperatures.
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
• Physically able to work computer equipment and test equipment
• Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions.
• Ability to work safely near power lines and electrical equipment.
• Ability to drive Company vehicles in a safe manner.
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.
• Adaptable to changing environments.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Work environments may include various weather conditions, while controlling machines or tools.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Circet USA is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

This employer uses E-Verify.

Circet USA’s job descriptions do not create an employment contract.