What are the responsibilities and job description for the Referral Coordinator position at Cisca Pulmonary Critical Care, Inc.?
Job Summary: REFERRAL COORDINATOR: FULL TIME; 1099 INDEPENDENT CONTRACTOR POSITION: NO BENEFITS
The Referral Coordinator plays a key role as part of our clinical team and is responsible for assuring continuity of care for those patients with a referral order, by coordinating timely specialty or ancillary appointments. The referral process is a multi-step process and the referral coordinator is responsible for making sure the process is following its course. The Referral Coordinator is responsible for data entry of referrals information and documentation of all referral interventions.
Essential Job Functions
- Maintain ongoing tracking and appropriate documentation of referrals to promote team awareness and ensure patient safety using our EMR
- Schedule, problem solve, communicate, and coordinate new patient appointments with referring office and/or patient
- Maintain an accurate record of incoming referral patient’s appointments that are kept, failed, and current status in the EMR
- Provide Intensive tracking and follow-up on all patient referrals; supported by a minimum of 3, documented efforts to re-schedule patient
- Ensure complete and accurate registration, including patient demographics and current insurance information.
- Verify insurance information for referral purposes and process insurance information for all patients.
- Answer, respond and document phone calls, request and questions from patients in a timely manner. Calls must be accurately managed or redirect as appropriate.
- Establish and maintain relationships with identified service providers.
- Remind patients of scheduled appointments
- Process medical records requests, and ensure the patients chart is up to date with information on consults, hospitalizations, and ER visits.
Qualifications & Candidate Profile
- Required:
- High school diploma or equivalent
- 1 year referral coordinator experience with understanding of insurance and medical terminology
- eClinicalWorks EMR
- Bilingual: English & Spanish Fluent
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- eClinicalWorks: 1 year (Required)
- Insurance verification: 1 year (Required)
- Medical office: 1 year (Required)
Ability to Relocate:
- Jacksonville, FL 32216: Relocate before starting work (Required)
Work Location: In person