Enablement Lead

What You'll Do

We're looking for an Enablement Lead to join our team who will directly impact the success of the growth of the US Public Sector services business. Collaborate with sales and partners, position CX offers to drive customer success and growth and drive enablement experience by sharing customer value propositions for the scope of services highlighting, providing documentation and collateral to sellers, analyzing, and assisting with prioritization deals, and facilitating smooth transaction processes

In this role, you will be accountable for driving awareness of a portfolio of automation offerings and use cases as well as responsible for educating and enabling sellers and partners. This includes the planning, development, and execution of the go-to-market strategy.

Responsibilities include:

• Serving as the face of CX Product Management for US Public Sector, communicating our portfolio and use cases to all stakeholders.
• Accountable for driving the sales education and enablement of the US Public sector field in collaboration with the CX go-to-market team
• Collaborate throughout the sales motion with the CX partners, Services Sales, Renewal Managers, Account Managers, Customers, and Partners from initial strategy and risk assessment through negotiations and close.
• Build deep relationships with CX Delivery, Customer Engagement, and Product Management to understand their objectives, accelerating the path to adoption, renewal, and expansion.
• Responsible for accurate tracking and maintenance of opportunities with sales, and managing the automation forecast and opportunity pipeline.
• Build and maintain relationships with sales and delivery partners for the growth of the CX automation portfolio.
• Manage a pipeline of renewal opportunities within your portfolio of renewal contracts of Cisco Managed Services across an assigned customer account list.
• Drive revenue growth by identifying & qualifying expansion opportunities, then partnering with Business Development and Account Teams to close
• Evangelize Cisco Managed Services in CX and with our customers
• Manage internal and customer partner and executive communications

Who You Will Work With

This CX Product Management team is a highly empowered team passionate about driving successful recurring revenue of CX Automation and works closely with key collaborators including Customer, Solutions Development Architects, Delivery team, Customer Success Executives, Renewals Managers, Account Teams, Product Management, and Business Development.

Who You Are

Required Experience

• 5 years' experience in customer-facing role such as service delivery, led services, customer success, consulting, business development and/or sales experience.
• Deep understanding of Cisco Managed Services, CX Services portfolio or industry equivalent managed services, and value proposition
• Consistent track record of exceeding objectives and ability to manage through influence, persuasion, negotiation, and consensus building
• Excellent written and oral executive level communication and presentation skills
• Strong financial and discernment
• Enthusiastic and creative with the ability to inspire others
• ITIL Certification a plus
• Bachelor's degree required
• Willingness to travel up to 50% (pending business requirements)
• Experienced with risk and issue management as well as partner concern and resolution

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco