Scrum Master

Our CX Automation organization is changing the way we deliver services to our customers across a portfolio of solution offerings. Together, we will re-imagine the customer experience while building innovation solutions and technologies our customer deserve.

In this key role as a Scrum Master, you will act as the evangelist of all things Agile. You will apply experienced judgment to keep teams focused, remove impediments and deliver success in a fast-paced environment. You have a strong desire for continuous improvement and the ability to build a delivery-focused, highly collaborative culture within the teams.

Success in the role requires you to support and enable the success of your team, develop stellar cross-functional relationships at multiple levels of the organization, and demonstrate strong technical skills and business insight. You should have a strong sense of personal accountability and be excited by the challenge of working in an Agile and innovative environment. You should also have a proven record of success working in an Agile environment. As a Scrum Master, you will work to improve practices to encourage more predictable delivery and facilitate Agile ceremonies and planning of releases.

By anticipating and identifying impediments (systematic, behavioral, etc.) and working with the right owners to resolve them, you will supervise team outcomes and dynamics while assisting them in improving team performance and agile maturity. You will help with continuous development and improvement of methods. You will be a critical driver of

overall transformation to a way of working that is anchored in continuous improvement, agility, design-thinking, and customer-centricity through teams.

You will be working with software engineers, automation engineers, lead architects, technical leads and product marketing within Cisco's CX Automation organization.

• Help software development teams apply the Scale Agile Framework (SAFe)
• Plan deliverables and assist teams supervise performance
• Drive the framework logistics and resolve issues that hinder the teams progress
• Lead each project's scope and timeline
• Coordinate sprints, retrospective meetings and daily stand-ups
• Mentor team members in the Scaled Agile Framework (SAFe)
• Facilitate internal communication and effective teamwork
• Be the point of contact for external communications (e.g. from customers to stakeholders)
• Work with product owners to handle backlogs and new requests
• Resolve impediments and remove obstacles that occur
• Help teams implement changes optimally
• Ensure outcomes are up to quality standards at the end of each sprint
• Guide development teams to higher scrum maturity
• Help build a productive environment where team members 'own' the product and enjoy working on it

• You have experience with both scrum and Kanban methods and associated artifacts and techniques. You'll also need the ability to coordinate people and projects (anticipating and facilitating changes) with your mind set on outcomes. Consistent track record as a scrum master role with the following capabilities:
• Scrum master certification - e.g. SAFE or other broadly accepted foundation
• Familiarity with IT systems, cloud applications or infrastructure software development
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
• Excellent communication and servant leadership skill
• Problem-solving and conflict-resolution ability
• Outstanding interpersonal skills
• Degree in Computer Science, Business or equivalent and practiced experience

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!