What are the responsibilities and job description for the Investigative Support Associate position at Cisive?
Cisive, a leading provider in HR solutions, is seeking motivated and career-minded talent to join our growing organization. The Research division is expanding and we are seeking energetic candidates eager to begin a rewarding career as an Investigative Support Associate. Core duties for this position include, but are not limited to:
- Engage candidates to gather supporting documents or information pre-background screen
- Assist candidates with dispute process under the Fair Credit Reporting Act (FCRA)
- Utilize in-house system for input of information
- Support the RFI process via email or phone contact
- Explain dispute process to candidates, guiding them through the system
What you offer to Cisive:
Interested applicants must possess strong customer service skills, advanced data entry speed and a winning attitude! If you are ready to leave the call center behind and begin a corporate career, we encourage you to apply.
- 3-5 years’ prior customer service experience, including high-volume inbound calls
- Experience responding to escalated calls/customer complaints and providing resolutions
- Must demonstrate knowledge of the FCRA and pass FCRA Basic Certification Program
- Ensure adherence to policies, regulations and processes, ability to exercise sound judgement and reasoning, and resolve problems
- Superior written and verbal communication skills
- Strong computer skills including Microsoft Word and Excel, email, internet and computer based applications
- Must have strong time management skills, the ability to multi-task and work at a fast pace
- Must have a strong attention to detail
- Active listening skills
- Typing skills
What Cisive offers you:
- On-site training and professional development opportunities
- 40 hour work week, Monday through Friday
- Paid Time off (18 days a year)
- Paid Holidays (7)
- Company-paid life insurance
- Company-paid short-term disability
- Medical benefits ("fully paid” with certain plans), Dental and Vision benefits
- Financial waiver in lieu of medical benefits
*Due to the pandemic and the possibility to have to work from home, all viable candidates are required to have home internet access.*
