What are the responsibilities and job description for the Technical Delivery Manager - VP position at Citi?
About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
About Our Team:
Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.
In CTI, we are focused on delivering the best for our clients, and we know that to do this we need a talented team with diverse experiences, backgrounds and skills.
Job Overview:
The Infrastructure Delivery Team is seeking a Technical Delivery Manager for Infrastructure Core Services reporting into the Global Head Infrastructure Core Services. Primary responsibilities: managing delivery of initiatives across Infrastructure Core Services coordinating across internal cloud, network, voice, cyber, data center, systems / database administrator, application teams and storage. This will include driving to successful outcomes within a given timeline, transparency in risk management and reporting through various levels of management, coordination of business requirements gathering, coordination of standard solution designs, coordination of security / risk policies with security teams, coordination with operations and engineering teams on blockers, management of project documentation in accordance with Citi Program Management Council (CPMC) and Citi Program and Project Management Procedure (CPPMS) standards and methodologies
Responsibilities:
Develops detailed IT work plans, schedules; project estimates, resource plans and status reports.
Interfaces with senior project staff and client senior management teams regarding status of projects.
Recommends and oversees process improvements.
Has considerable business impact through in-depth evaluation of complex business processes, system processes and industry standards.
Provides expertise in area and an advanced level of understanding of the principles of IT project leadership.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Identifying and managing to the critical path and milestones of a schedule
Identification of risks, which affect program and project deliverables with follow through on mitigation, resolution and path to green.
Knowledge of key technical dependencies, awareness of consequences or downstream impact associated with both timely and properly planned delivered.
Adhere to Citigroup service and delivery processes and procedures.
Development of leadership presentations for full transparency into assigned initiatives, communication of status and issues to all stakeholders, including senior management, on a timely basis.
Ability to persuade, carry influence and rally diverse interest toward common goals.
Coordination of global virtual teams working across multiple time zones / regions: NAM, EMEA, ASPAC, LATAM
Prepare and report project status on a regular basis, including metrics needed for various risk groups
Technical Attributes:
End to End understanding of Data Center IT components that include End User Computing, Network, Storage and Distributed systems.
Knowledge of virtual environments, network, and related technology applications, large scale enterprise data centers, databases, storage, cloud
Understanding of cloud technologies (VMware, ESX) and regulatory requirements
Strong Microsoft Excel skills. (e.g. Pivot Tables, vertical and horizontal look ups)
Strong Microsoft Project Skills: Project schedule building/editing with multiple dependencies/schedule shifting
Strong SharePoint experience. Managing initiatives
Strong JIRA/Confluence/ServiceNow experience
Strong PowerPoint skills. Visual representation of data in charts and graph
Skills:
Excellent analytical, problem solving and critical thinking skills
Exceptional oral and written communication skills
Exceptional presentation skills. Ability to present to senior levels of management (e.g. Director, MD) and to facilitate discussions at the senior stakeholder level
Execution oriented with strong attention to detail
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Ability to work in a matrix environment and partner with virtual teams
Qualifications:
3-5 year’s relevant experience in Financial Services or similar fields with documented track record of success
Strong Leadership skill and working knowledge of the techniques required to adequately plan enterprise level changes.
Strong Project Management skills/working knowledge of the techniques for planning, monitoring and controlling programs and resources
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success
Education:
Bachelor’s/University degree or equivalent experience
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Job Family Group:
Technology-------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
