What are the responsibilities and job description for the UX Researcher - ICG Digital position at Citi?
As a UX researcher on the ICG Digital team, you'll play a critical role in the research, analysis, and design of digital products and systems for Citi's institutional clients..
User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners.
Responsibilities:
Lead meetings with users, clients, product sponsors and technology to understand project requirements- Understand business goals and scope research plans and methods as appropriate to deliver relevant insights
- Execute user research using methods including but not limited to: usability testing, stakeholder interviews, contextual interviews, co-creation sessions, card sorting, tree testing, ideation workshops, heuristic reviews
- Identify metrics and data that can support decision-making
- Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
- Perform relevant testing to validate and inform design decisions
- Provide ongoing support to development, with regular UX review checkpoints ensuring the voice of the user is effectively integrated into our products
- Keep up to date with the latest UX practices, innovations, and tools
- Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
- Help to train, support, and develop junior team members
- Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve
- Contribute to the wider UX community of practice
- Promote the value of UX within the wider organization
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
4-6 years of relevant experience- Strong attention to detail & analytical skills
- Experience on complex, enterprise-scale design projects
- Excellent communication and presentation skills
- Excellent skills in research methodology, execution, and presentation of insights
- Track record of delivering actionable insights that translate into demonstrable outcomes
- Banking / financial services experience preferred but not required
- Participation in external UX groups or communities
Education:
Bachelor’s/University degree, Master’s degree preferred- At least one formal UX Qualification
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Job Family Group:
Technology-
Job Family:
Digital Design Engineering-
Time Type:
Full time-
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
