The Collections Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided.
Works under little to no direct supervision. May service an expansive and / or diverse array of products / services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives.
Understands how assigned duties contribute to the work of the team / unit and how the units coordinate their efforts and resources to achieve the objectives of the function.
Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines.
Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity.
Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence.
Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.
Responsibilities :
Performs Collection Specialist duties plus the following : Uses advanced negotiation skills to resolve escalated calls.
Coaches less experienced collectors. Prioritizes workflow, and identifies process improvements by applying technical principles and techniques.
Interprets procedures and instructions to choose among alternatives to seek resolution. Works under little to no direct supervision.
May support an expansive and or diverse array of products services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives;
and, impacts the business by ensuring the quality of the tasks or services provided. Understands how assigned duties contribute to the work of the team unit and how the units coordinate their efforts and resources to achieve the objectives of the function.
with the purpose of locating them and being able to carry out collection management.
Qualifications :
Education :
CustomerSupport
This position requires you to complete training on site at 4721 Lake Park Dr in Gray, TN. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in the role, have proper working conditions, and technology that is required.
Resume required for consideration
Job Family Group :
Operations - Collections Default
Job Family : Core Collections
Core Collections
Time Type : Primary Location :
Primary Location :
Johnson City Tennessee United States
Primary Location Full Time Salary Range :
$41, - $54,
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance;
and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date :
May 28, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review .
Last updated : 2024-05-24
Salary : $20 - $54
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