What are the responsibilities and job description for the Customer Support position at CitiusTech?
Job Description
Role: Customer Support
Location: Pittsburgh PA
Location: 100% remote
Bilingual not required but nice to have
HS degree required
Must have candidates take the Customer Service Assessment in Glider ** Only candidates who take this assessment will be considered**
- This is high energy role and requires individuals who can adapt to changes quickly
- Will work in a fast-paced environment
- Must have empathy and the ability to control conversation/call
- High school/GED required
- Soft skills are very important to this role and require a level of professionalism and caring.
- 1-3 years of experience in a customer service role
- Must be comfortable working in a high-call volume position
- Must be proactive, self-directed, assertive, and creative in problem-solving and system planning
- Strong active listening skills with the ability to act sensitively toward diverse people and situations
- Ability to successfully interact with external customers, peers, colleagues, and management team
- Demonstrate effective time management skills and demonstrate an ability to prioritize and handle multiple tasks simultaneously
- Must demonstrate sound judgment and discretion when approaching problems and making decisions
- Candidates will be working 8 am-5 pm during 6-7 weeks of training
- After training candidates would be working shifts between 8 am-8 pm EST Monday - Friday
- Candidates must be flexible in to work schedule
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