What are the responsibilities and job description for the Investors Teller position at Citizens Bank?
Description
Citizens and Investors Bank are now one company. Together, we’re ready to help our customers, colleagues and communities reach their potential. Our expanded footprint and product offerings will allow us to serve even more people around the country. We’re thrilled to bring two companies together that value diversity, professional development and social responsibility.
If you’re a great listener who enjoys meeting new people and strengthening relationships, you could be #MadeReady to be a Teller. Being a Teller is about more than handling transactions — it’s about cultivating relationships. You'll get to know your customers — who they are, what they need, what’s top of mind for them. Whether you’re processing transactions or collaborating with your branch team to meet a customer’s needs, you’ll provide a memorable, meaningful experience to every customer, every day.
What you'll do:
Talk with customers to understand the purpose of their visit
Make customers feel cared for while you process transactions
Comply with all financial policies and procedures, state and local laws and regulations
Bring your positive energy and confidence every day
What you'll get:
Meaningful work – Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals
Commitment to community – Participate in volunteer activities and have your donations to eligible nonprofits matched dollar-for-dollar
Recognition & reward – See your hard work rewarded with promotion, growth and new opportunities
Training & development –You’ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you
Exceptional benefits – Earn a competitive salary, participate in our generous 401(k) and stock purchase programs and receive paid parental leave. Choose from medical, dental and vision care options that offer preventative care at no cost.
Qualifications
High School degree or GED required
Minimum of 1-year cash handling experience in a retail or banking environment
Minimum of 1 year demonstrated customer experience
Strong listening and communication skills
Effectively ask questions to get to know customers
Commitment to build relationships through in-person customer interactions
Ability to problem solve and provide solutions to customer issues
Comfortable using technology
Desire to collaborate and partner with colleagues
Energetic, detail-oriented and ability to multitask effectively
Ability to work branch hours, which can include weekends and evenings
Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.