What are the responsibilities and job description for the Appointment Coordinator position at City Net?
Dental Appointment Coordinator
Seeking a friendly and energetic individual to join our team of dental professionals! The Dental Appointment Coordinator’s primary role is to provide outstanding customer service while efficiently running the appointment book for both general dentists and specialists. Excellent customer service and effective communication skills are required. If you enjoy helping people and making a positive impact every day, then join our team! Our offices provide a fast-paced friendly environment with opportunity to gain experience and advance professionally.
Who we are:
For more than 30 years, West Coast Dental Services has served southern California with the finest dental and orthodontic care in the state. With 40 offices (and counting!) we deliver the highest standard of care using the latest technologies with a team of talented general dentists and specialists. At West Coast Dental, our employees are at the center of our success. We are committed to delivering an excellent employee experience with opportunities for professional growth for our team members.
Responsibilities:
- Provide outstanding customer service: smile and greet patients
- Schedule Patient Appointments for General and Specialty departments
- Confirm Patient Appointments
- Maintain Appointment book by following up on no show or cancelled appointments
- Register new patients, re-call and returning patients for scheduled visit
- Prepare patient records
- Communicate necessary information to assist patients with their appointments
- File and organize patient records
- Assist with front office tasks as needed under the supervision of the office manager
- Answer Telephones
- Verify patient eligibility for dental insurances
- Assist patients by providing information according to company policies
- Maintain a clean patient waiting area and front desk
- Assist with administrative assignments as directed by the office manager
- Participate and support marketing initiatives for recalls and new patient growth
Qualifications:
- Must have a passion to provide excellent customer service
- Some experience using computers and phones is a plus
- Must understand dental terminology
- Must know how HMO and PPO dental insurance plans operate
- Able to verify patient eligibility for dental insurances
What you get from us…
- Sick Pay
- Holiday Pay
- Vacation Pay
- Medical (including prescriptions)
- Vision insurance
- Comprehensive dental benefit
- Voluntary supplemental insurance for life, disability, critical illness
- Continuing education
- Advancement opportunities
- 401 (k) plan
- Referral bonus incentive programs
- Flexible Spending Accounts (Health Care & Dependent Care)
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