I.T. Facilities Coordinator

SUMMARY Under direction from the IT Director, the IT Facilities Coordinator will work closely with the IT Service Desk Coordinator to support all IT managed facility services for all City of Bentonville properties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements.  Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position.  Other duties may be assigned.

Designs and maintains facilities level systems such as Audio/Visual Systems and Security Systems. 

Designs and supports structured cabling on Bentonville properties. 

Provides administrative support and manages office functions including: work order coordination, security badge and access assignments, daily office operations, budgeting, maintaining office records, and provides general support services for the City Department.

Responsible for overseeing the following systems within the City of Bentonville’s facilities:

• Conference Room Audio Visual Systems
• Fire & Burglar Alarm Systems
• Network Cabling
• TV, Displays & Projectors
• Power for IT related equipment
• Door Access Control
• Video Cameras
• Multi-Function Copiers
• Fiber Optic Cabling

Provides system responsibility level for:

• Planning
• Design
• Procurement
• Basic Configuration
• Operations
• Troubleshooting
• Maintenance & Repair

Manages and documents service requests through the ServiceDesk software.

Assists in IT related ServiceDesk requests where required.

Provides conference room set-ups and onsite support as required.

Provides training to city employees on facility systems use when required.

Attends after-hours meetings to ensure proper operation as required

SUPERVISORY RESPONSIBILITIES  This position does not have any direct reports.

EDUCATION and/or EXPERIENCE High school diploma / GED or equivalent required. Associates’ Degree in Business, Information Technology or related field, preferred, or 3 – 5 years equivalent, relevant experience preferred, or an equivalent amount of education and experience. One (1) year help desk experience; background in Local Government Infrastructure desired.  2 Years’ experience coordinating IT projects and familiarity with Microsoft Suite of products including Excel, Outlook, Word, and PowerPoint.  Knowledge of Fiber optics installation and operations desired.  Ability to interpret and update City and Facility maps of relevant systems and infrastructure.  Experience with A/V hardware vendors such as Creston and Atlona.

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school / GED or equivalent required. Associates’ Degree in Business, Information Technology or related field, preferred, or 3 – 5 years equivalent, relevant experience preferred, or an equivalent amount of education and experience.

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license

KNOWLEDGE, SKILLS, and ABILITIES

Excellent verbal and written communication skills.

Proficient in Microsoft Office Suite or related software necessary to create and maintain reports and logs.

Excellent organizational skills and attention to detail.

Ability to perform well in a fast-paced environment.

Must have strong interpersonal skills and ability to work in a team environment.

Demonstrated ability to work and communicate professionally, verbally, and in written form with internal and external customers.

Must be a provider of excellent customer service. Performs other duties as required.

Ability to perform and manage technically complex projects using independent judgment and personal initiative.

Work independently without regular direct supervision.

HEALTH BENEFITS     
The City of Bentonville is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week. This year's benefits package can be viewed here:

https://www.bentonvillear.com/DocumentCenter/View/15032/City-of-Bentonville-2024-Benefits-Guide

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. The employee occasionally uses hand trucks or dollies when moving large, bulky items.   This position is regularly engaged in loading and unloading large, bulky boxes containing Personal Computers (PCs), Monitors, Printers, and other PC-related equipment.  This position is regularly required to position and move PCs and their related components into tight spaces. Also, this position is engaged in the movement of office furniture (desks, filing cabinets, bookcases, etc… during the PC installation process at various locations throughout the City.  Job duties also entail loading/unloading City vehicles, driving City vehicles, climbing stairs, and working with wiring overhead.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock.  The noise level in the work environment is usually quiet.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.