What are the responsibilities and job description for the Police Services Assistant position at City of Beverly Hills?
Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents, businesses, and visitors. This characteristic, combined with outstanding staff in all departments, has been a hallmark of success for this high performance organization. The municipal government (approximately 1,080 full-time and part-time employees) provides the highest quality safety services, recreational, municipal services, and physical environment.
What We Do
The Beverly Hills Police Department is responsible for safeguarding the lives and property of City residents, businesses and visitors. The BHPD values its reputation as an agency that earns the public trust through efficient, impartial police service.
Who we Are Looking For
The City of Beverly Hills is seeking a qualified Police Services Assistant, to perform a variety of specialized clerical support duties in support of the Police Department; to provide customer service duties; and to provide clerical support to an assigned supervisor. The ideal candidate should have have superior customer services skills for assisting patrons, stakeholders, and police department personnel. The ideal candidate should possess strong self-management skills to assist with changing workloads in vehicle, property, custody requests and information releases; receiving, sorting, processing and distributing mail; and with other duties assigned.
Position & Benefits
This position is represented by the City's Safety Support (SS) Association and is covered by the negotiated terms and conditions of that Association's Memorandum of Understanding (MOU). The City provides a generous compensation and benefits package, including CalPERS 2.5% @ 55 for classic members; $2,150/month towards health insurance (with option of up to $475/month as taxable cash); a monthly contribution of $250 to an RHS account for retiree medical savings; generous vacation accruals with the option for annual cash-outs. Additional details may be found in the SS MOU, a copy of which is located at www.beverlyhills.org/mou.
All applicants must submit clear, concise and complete information regarding their qualifications for the position, including responses to all supplemental questions. Resumes alone will not be accepted in lieu of the application or supplemental application materials.
The selection process may consist of the following components:
- Review of Minimum Qualifications
- Supplemental Questionnaire
- Respond in full to all supplemental questions. Responses such as "see resume" will not be accepted and will result in the disqualification of your application.
- The supplemental questionnaire may be used as an assessment tool to determine the most qualified applicants
for this position.
- Written Exam
- The written exam is tentatively scheduled for early November 2024
- Oral Interview(s)
- The first interview is tentatively scheduled for early December 2024.
- The departmental interview date is to be determined
- Background Check
The final step of the selection process requires a thorough police background investigation. The background investigation will include a comprehensive investigation of the candidate's background which includes, Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check, education and employment history (including a credit, criminal and DMV review), personal statement, employment and personal reference check.
Conclusion
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City of Beverly Hills.
Disaster Service Workers: All City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
- Perform a wide variety of clerical support duties for the Police Department including to provide customer assistance and perform receptionist duties; answer and screen telephone calls and use judgment as to situations requiring priority attention; take messages; collect information; follow up; schedule appointments and provide referrals.
- Compile, assemble, organize, review, copy, enter electronically and maintain and/or process information and data for statistical, financial, case files, records, forms, correspondence and a variety of reports, as needed.
- Order office supplies; maintain files and records; and process requests, including those for purchasing/procurement; requisitions; contracts; vendor payments; and expense claims, as assigned.
- Assist with vehicle, property, custody requests and information releases, as assigned; receive, sort, process and distribute mail.
- Assist detectives and other staff with preparation and follow up activities to include running reports; obtain or transfer information; and issue or process orders, as assigned.
- Create and distribute crime bulletins; accept subpoenas when cadet is unavailable.
- Assist new or existing staff in learning departmental practices and protocols, office methods and procedures, and computer software and systems.
- Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
- Foster an environment that embraces diversity, integrity, trust, and respect.
- Be an integral team player, which involves flexibility, cooperation, and communication.
- Perform related duties as assigned.
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience:
Two years of responsible administrative and clerical experience, preferably in a public safety office setting or equivalent.
Training:
Equivalent to the completion of the twelfth grade.
Knowledge of:
- Standard office practices, methods and procedures; use of computer equipment and relevant software.
- Methods and procedures for procurement and expense payment processing.
- Principles and practices of data research and recordkeeping.
- Methods and procedures for English usage, spelling, grammar, and punctuation and business letter and report writing.
- Principles and practices of excellent communication and customer service.
- Pertinent City functions, policies, rules and regulations related to assigned functions.
- Perform a wide variety of clerical support duties as required in the assigned position.
- Intermittently, review and evaluate documents related to department operations; observe, identify and problem solve office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and problem solve issues for the public and with staff.
- Determine priorities, multi-task and provide support for a variety of processes and multiple individuals.
- Handle sensitive information with discretion.
- Research, prepare, process, distribute and maintain a variety of accurate and timely documents, reports, records, and correspondence.
- Purchase supplies and monitor expenditures.
- Use sound judgment in recognizing scope of authority.
- Operate and use standard office equipment including computers and applicable software.
- Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.
- Utilize appropriate safety procedures and practices for assigned duties.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Work with various cultural and ethnic groups in a tactful and effective manner.
- Communicate clearly and concisely, both orally and in writing.
Salary : $58,620 - $71,551
