Occupancy Specialist

Summary Statement

Housing and Community Development (HCD) supports livability from housing choice to neighborhood vitality , our work strives to create a home for everyone. We're seeking applicants with excellent attention to detail and property management experience for Occupancy Specialist. This position:

• Provides accurate and detailed analysis ranging from routine to technical for the Division of Housing and Community Development’s Rental Housing portfolio to certify tenant household income and comply with complex federal regulations.
• Work requires critical thinking, initiative, considerable independent judgment, precise attention to detail and meticulous and accurate follow through.
• This position works under general supervision.
  
  

City employees enjoy a top-notch zero-premium healthcare option for you and your family. Plus, a retirement plan that provides a lifetime annuity, investment matching, a cash-incentive wellness program, public employee student loan forgiv e ness , paid parental leave, and more. Imagine that.

Essential Functions

Manages and conducts recertification for all tenant households in the City of Boise’s rental housing portfolio. Evaluates, processes and verifies tenant household financial profiles, including employment and all other income sources. Prepares and reviews lease documents. Inputs and maintains resident profiles in software and monitors databases related to tracking demographic information for reporting per federal requirements. Prepares and submits annual compliance reports to higher-level staff for distribution to monitoring and compliance staff.

Serves as the primary point of contact for rental housing inquiries, especially all recertification inquiries. Provides information regarding rent schedules, leasing eligibility and policies and procedures for rental housing.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training

• High school diploma or equivalent, and
• 4 years of progressively responsible property management or leasing experience with multi-family housing, or
• an equivalent combination of education and/or experience.
  
  

Knowledge Of:

• general, federal and state landlord and tenant laws;
• general business office and telephone etiquette, equipment and procedures;
• basic math, spelling and grammar skills;
• computer usage, including related software such as database, word processing and spreadsheet software applications;
• record-keeping and filing practices; and
• general customer service techniques.
  
  

Ability To:

• work independently in a high-stress environment;
• follow policies and procedures;
• effectively communicate and interact with low-income individuals and those with disabilities;
• manage difficult customers;
• receive, comprehend and follow oral instructions;
• read and understand written documents and instructions;
• communicate effectively in the English language at a level necessary for efficient job performance; and
• perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
  
  

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

• Bachelor's degree and
• 2 years of progressively responsible experience with federally assisted property management.
• Leasing experience, including administering and interpreting program guidelines for various housing assistance activities authorized under the Housing and Community Development Act.
  
  

Knowledge Of:

• U.S. Department of Housing and Urban Development's Community Planning and Development housing rules;
• Federal Fair Housing Laws and Disability Laws (ADA/Section 504); and
• Public Indian Housing regulations, as applicable for voucher programs.
  
  

Licensing And Other Requirements

Valid state-issued driver's license.

Special Requirements

Applicants must be able to pass:

City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Driving Record Check

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 10 pounds. Also, the employee is occasionally pushing/pulling up to 10 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision. Employees will sit, stand and walk.

Working Environment

The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.