Information Technology Manager

Entry Salary - $80,793.18 - $84,832.84 OPEN UNTIL FILLED

Under direction of the Information Technology Director, the Information Technology Manager performs highly skilled, administrative, supervisory, and technical work. May be assigned to Network Operations & User Support, Network Security & Architecture, Solutions & Programming, or Enterprise Systems Support roles.

Plans objectives and goals for the division and administers daily activities, researches strategies and technological solutions, oversees the development of optimally effective and efficient technology systems to achieve division's operational goals. Develops employees in roles and succession planning, manages projects, assists in budget development, and assists in procurement processes.

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

Network Operations & User Support

• Manages, monitors, supervises maintenance of the enterprise helpdesk operations; oversees contract support of hardware and service providers; defines needs, delivers technological solutions, and supports strategic plans for implementing various IT platforms throughout the departments.
• Interacts and engages with departments to determine IT needs; oversees the completion of projects, coordinates resource deployment, facilitates meetings.
• Manages protocols related to disaster preparedness, recovery, and user support; helps develop policies, procedures, and controls to ensure secure systems; monitors daily issues, addresses outages, and prioritizes issues; communicates with clients and upper management regarding IT concerns; research root cause of technology issues, implements solutions, and enforces standards and controls.
• Meets and engages with staff; discusses projects, objectives, and goals; motivates, assists, manages, and provides training to the staff to enhance service delivery; participates in recruiting, selecting, orienting, and management of employees; communicates job expectations and keeps open communication with staff and personnel.
• Assists, supports, and participates in the streamlining of processes; replaces outgoing technology and stays current on Information Technology trends; manages hardware acquisition, and assists technical staff in the coordination of the configuration, formatting, and deployment of various hardware solutions.
• Attends various professional and technical educational workshops and conferences; reviews professional publications and remains current on knowledge relating to Information Technologies; assists in the forecasting of future IT deployments and updates and makes recommendations for budget consideration.
• Performs other duties as assigned.

• Manages, monitors, supervises, and provides leadership in maintaining the organization's effectiveness and efficiency through security of the organization's information technologies investments; supports strategic plans for implementing various IT platforms throughout the departments both on premises and through managed service providers.
• Interacts and engages with departments to facilitate successful and secure implementation of hardware, software, and managed services solutions in support of service delivery objectives established by IT and various departmental management teams.
• Oversees vendor contracts and relationships for services and products; assists departments to determine requirements and needs; assists in the development project plans and oversees work done to complete department and security objectives.
• Oversees network protocols related to disaster preparedness, recovery, and backup; secures infrastructure, systems, and databases, and assists in developing policies, procedures, and controls to ensure secure systems; monitors daily network activity, addresses outages, and prioritizes recovery activities; communicates with upper management regarding IT concerns; research root cause of technology issues, determines and implements solutions, and enforces standards and controls.
• Meets and engages with staff; discusses projects, objectives, and goals; motivates, assists, manages, and provides training to staff to enhance service delivery; participates in recruiting, selecting, orienting, and management of employees; communicates job expectations and keeps open communication with staff and personnel.
• Assists, supports, and participates in the streamlining of processes; replaces outgoing technology and stays current on Information Technology trends; manages hardware acquisition, and assists technical staff in the coordination of the configuration, formatting, and deployment of various hardware solutions.
• Attends various professional and technical educational workshops and conferences; reviews professional publications and remains current on knowledge relating to Information Technologies; assists in the forecasting of future IT deployments and updates and makes recommendations for budget consideration.
• Performs other duties as assigned.

• Manages, monitors, supervises, technical work and leadership in maintaining the organizations effectiveness and efficiency through the evaluation of alternative solutions and technology services in support of departmental requests and service objectives; defines needs, designs technological solutions, and proposes solutions in support of strategic plans for implementing various IT platforms throughout the departments.
• Interacts and engages with departments to determine IT needs; conceptualizes new software products and service methodologies to enhance business processes and user experience; organizes and leads projects and project implementation teams.
• Assists in negotiations of vendor contracts and relationships for new services; assists in the development of proposals and works with departments to determine requirements and needs; designs project plans and oversees work done to complete department projects.
• Communicates with clients and upper management regarding IT concerns; research business processes, service issues, and determines possible technology solutions or enhancements; enforces standards, procedures, and controls related to the selection and implementation of new technology and its' ongoing support.
• Meets and engages with system support, database management, and system administrative staff; discusses projects, objectives, and goals; motivates, assists, manages, and provides training to staff to enhance service delivery; assists in recruiting, selecting, orienting, and management of employees; communicates job expectations and keeps open communication with staff and personnel.
• Assists, supports, and participates in the streamlining of processes and technology strategies; performs workflow analysis to deliver data for process optimizations; replaces outgoing technology and stays current on Information Technology trends; and assists technical staff in the coordination of designing, formatting, and configuration of new software solutions.
• Attends various professional and technical educational workshops and conferences; reviews professional publications and remains current on knowledge relating to Information Technologies; assists in the forecasting of future IT deployments and updates and makes recommendations for budget consideration.
• Performs other duties as assigned.

• Manages, monitors, supervises, and provides technical work and leadership in maintaining the organizations' enterprise technology systems and solutions; oversees contract fulfillment, plans and schedules patches, fixes and upgrades to both software and hardware, maintains vendor relationships, and monitors product changes and roadmaps.
• Interacts and engages with departments to determine IT needs related to enterprise solutions; oversees the completion of upgrade projects, coordinates resources; facilitates meetings, and initiates projects and plans; organizes and oversees project teams.
• Monitors vendor contracts and relationships for new services; processes request for user enhancements; works with users and owning departments to determine requirements and needs; authors project plans and oversees work done to complete projects.
• Manages protocols related to disaster preparedness, recovery, and backup; secures systems and databases, and develops policies, procedures, and controls to ensure secure systems; monitors daily issues, addresses outages, and prioritizes responses; communicates with users and upper management regarding system related concerns; research root cause of technology issues, and enforces standards and controls.
• Meets and engages with staff; discusses projects, objectives, and goals; motivates, assists, manages, and provides training to staff to enhance service delivery; participates in recruiting, selecting, orienting, and management of employees; communicates job expectations and keeps open communication with staff and personnel.
• Assists, supports, and participates in the streamlining of processes and technology strategies; performs workflow analysis to deliver data for process optimizations; replaces outgoing technology and stays current on Information Technology trends; manages system and database expansion, and assists technical staff in the coordination of designing, formatting, and configuration of systems.
• Attends various professional and technical educational workshops and conferences; reviews professional publications and remains current on knowledge relating to Information Technologies; assists in the forecasting of future IT deployments and updates and makes recommendations for budget consideration.
• Performs other duties as assigned.

Licenses or Certifications:
A valid State driver's license is required.

This position is required to operate the below equipment, machines, tools, and other work aides:
Fax, copier, phone, personal computer, and other information technology equipment as assigned.

Education and Experience:
Bachelor's Degree in Computer Science or related field AND two (2) years of experience in a supervisory capacity in the area of computer networking, installation, and repair and related software on hardware and software being used by the City of Clearwater; OR any equivalent combination of education, training, and experience maybe considered.

Knowledge of -

• Operating characteristics, capabilities, and limitations of personal computer equipment
• Computer software, including the characteristics and operation of networking, spreadsheets, word processing, graphics, database managers, electronic mail, communications, and scheduling
• TCP/IP
• Analytical problem-solving techniques and skills
• Current industry trends in information technology
• Project Management and personnel management
• Technology terminology and the ability to communicate in laymen terms
• Customer Service and skills
• Equipment maintenance practices and methods

• Identifying, analyzing, addressing, and resolving various IT issues and concerns
• Planning, assigning, and reviewing the work of skilled technicians
• Managing and monitoring servers in various environments
• Installing, configuring, and monitoring networks and other technologies
• Making accurate judgement calls regarding field of technology and issue resolution
• Providing training, leadership, mentoring, and direction; customer service
• Working with all types of technology when needed
• Operating a computer