IT Program Manager

Coordinates with analyst/programmers, documentation specialists, user technology specialists, and other support staff involved in the development of new or maintenance of existing information technology systems. Supervises the various phases of application and systems analysis, development, coordination, implementation, and documentation ensuring that user applications and sub-system activities are compatible with total system objectives. Is responsible for systems planning, the development and review of designs and plans of information technology related to projects to ensure all requirements are satisfied, reconciliation of conflicts within and between staff regarding resources, deadlines, and standards, and the resolution of the most difficult computer and applications related problems. Initiates or participates in systems analysis studies. Directs applications systems planning, budgeting, and acquisition, and accepts new equipment for the department. Monitors time and dollar expenditures to ensure projects and budgets meet established targets. Writes periodic progress, project status, and problems resolution reports regarding information technology for management review. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work process, and work cooperatively and jointly to provide quality seamless customer service. Performs other job-related duties as required.A High School Diploma or GED is required. A Bachelor's Degree in Computer Science, Business Administration, or related field from an accredited four year college or university is required. Five years of full time paid experience in the area of project management is required. Project management certification and knowledge of Microsoft Project is required. (Substitution: Two additional years of college education may substitute for certification in program management.) Must be computer proficient and familiar with the Internet. Must be knowledgeable in Microsoft Office (Word, Excel, PowerPoint, Access). Must be able to lift and carry a minimum of thirty (30) pounds. A valid State of Ohio Driver's License is required.

Additional Duties:

• Serve as the owner, champion and advocate for all business applications and technology in support of the mission of the business area. 
• Gather and prioritize all of the business systems and technology requests (funding, updates, enhancement, and equipment).
• Set and manage the vision (roadmap) for critical business applications and technology.. 
• Define the expected business outcomes that are supported by the application and technology.
• Identify the priority of support and project requests that impact the business.
• Manage the IT Operational Staff
• Other duties as assigned.

City of Cleveland/ITS Total Rewards Package includes: 

• Paid Job Specific Certifications and Trainings
• Medical Plan, Prescription Coverage, Dental & Vision; comprehensive plans with low premiums
• Wellness programs
• Participation in the Ohio Public Employees Retirement System (OPERS)
• Paid Holidays, Personal Days, Vacation Days & Sick Days
• $25k Life Insurance Coverage
• Flexible Spending Account 
• Suite of Voluntary Benefits including: Universal Life, Critical Illness, Disability, and Accident insurance
• City issued mobile equipment
• Access to City Vehicle
• Additional IT Professional certifications paid for by the City of Cleveland

Salary : $31,200 - $97,760