Permit Services Representative (Part-Time/Call Center)

Description

Under general supervision, the purpose of the position is to assist citizens and contractors with the processes of application, review and approval for building permits and inspections enforcing compliance with established State, County and City safety codes. Employee is responsible for administrative/clerical work in relation to regulatory standards, inspection activities, and permitting and licensing functions for building construction throughout the City. Performs other essential duties in support of departmental objectives to ensure safety and welfare of the general public and business community.

Examples of Duties

• Answers inquiries and requests from the general public and business community, through friendly, professional customer service skills, ascertaining the needs of the customer and providing appropriate assistance and information; responds to escalated customer service issues.
• Performs data entry tasks and issues the appropriate documentation with compliance to established building codes and regulations.
• Coordinates all commercial and private inspection and permitting documentation to enforce compliance with South Florida Building Code of each respective trade, e.g., structural, electrical, mechanical, plumbing building/development.
• Performs both routine and non-routine administrative duties, as dictated by the nature of the task, e.g., data entry, records keeping, filing, basic calculations, typing.
• Receives telephone inquiries ascertains the nature of the call and resolves personally or directs it to the appropriate individual or department.
• Performs a variety of essential record keeping duties and maintains department record keeping and filing systems relevant to permitting.
• Performs various fiscal/ cashiering tasks, e.g., receives fees and payments for permitting, logs payments, generates appropriate receipts.
• Generates correspondence, memos, agendas, orders, reports, forms, permits or other relevant materials appropriate to the assigned department.
• Assists in maintaining and updating all code revisions and documentation.
• Receives and distributes all inward and outward office mail.
• Performs permit searches, revisions and corrections.
• Answer Building Department inbound calls to update customers on permit status or schedule inspections
• Update contractor records (ex: License, Insurance, Business Tax)
• Check eTrakit and IVR inspections daily
• Process open permit requests
• Send out 30-day warning notices and notification postcards, expired permit notifications, and null and void permit notifications

Typical Qualifications

High School Diploma or GED. One to two years of technical support experience related to building permit processing including one year of experience assisting customers at the counter accepting applications. Work experience must also include online computer systems and personal computer hardware and software products. A comparable amount of training and experience may be substituted for the minimum qualifications
Experience using the TRAKiT system desirable.

Supplemental Information

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.