Liquor Store Evening Supervisor

Position Details

The Liquor Store Evening Supervisor assists in planning and supervising the operation of the Municipal Off-Sale Liquor Store. Responsible for staffing, inventory control, layout and display of merchandise, proper handling of money, accurate record keeping, social media promotions and building maintenance. This position works primarily late afternoons and evenings.

Operations and Management

• Assist the Liquor Store Manager in planning and directing the daily operations of the Municipal Liquor Store including developing work procedures and operational and safety plans.
• Responsible for timely and effective communication of shift activities to the Manager and Assistant Manager.
• Supervise the evening operations of the Municipal Liquor Store including, but not limited to: staffing, sales, merchandising, cleaning and general maintenance of facilities and equipment.
• Assist customers in selection and purchase of merchandise.
• Resolve customer complaints.
• Perform or assist subordinates in performing duties; adjust errors and complaints.
• Receive product and reconcile invoices.
• Stock sales room shelves according to established plan.
• Maintain perpetual inventory and conduct periodic inventory counts.
• Ensure a pleasing, clean, safe, attractive shopping environment with effective in-store displays and appealing decorations.

• Manage and operate social media promotions
• Manage and operate security camera system.
• Calculate and forecast product sales and prepare product orders.
• Prepare daily sales reports and bank deposits.

Supervisory Duties and Responsibilities

• Supervise the activities of clerks including interviewing, hiring, training, mentoring, scheduling, assignment of duties, performance evaluation and performance improvement plans, disciplinary actions, and grievances.
• Maintain knowledge of and compliance with labor agreements and applicable employment laws, rules and regulations.
• Provide a working environment that promotes safety, customer service and commitment to management objectives.
• Oversee, maintain and document safety training for employees, provide appropriate safety equipment and ensure a safe working environment.
• Ensure employees are provided with appropriate training regarding sales to minors and related sales restrictions.
• Maintain complete and accurate employee records.

While these are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as part of their role with the City.

Position Requirements

Knowledge, Skills and Abilities

• Knowledge of retail pricing methods and techniques and inventory control methods.
• General knowledge of bookkeeping and accounting principles and management procedures.
• Ability to instruct and supervise subordinate employees in an effective manner.
• Knowledge of the supervision and operation of a municipal liquor store.
• Knowledge of liquor, beer and wine products to effectively assist customers.
• Skill operating computers and relevant software and experience with use of technology in a retail establishment.
• Ability to market and promote merchandise sales.
• Excellent communication skills, both oral and written, and interpersonal skills as applied to interactions with staff, managers and officials, vendors, and the general public.
• Analytical ability to select, evaluate and interpret data, guidelines, policies and procedures.

Education and Experience

Associate Degree in business administration, sales, accounting, bookkeeping, business management or a related field and two years supervisory experience and 2 years of experience in retail business operation; or an equivalent combination of education and experience.

Physical and Mental Requirements

Positions in this job typically require frequent sitting and standing, walking, intermittent bending or stooping, kneeling or squatting, and keyboarding. This position is generally light-duty, requiring exertion of 25 pounds and may require the exertion up to 60 pounds of force on occasion and the ability to lift, carry, push, pull and move objects.

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

Work is performed in an in-door environment. There is exposure customers and vendors.

The work environment characteristics described here are representative to those an employee encounters while performing essential functions of this job.  Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Supervisor Competencies

Supervision 

• Manages and directs the Department staff and the work activities of the employees in alignment with the vision and direction of the City.
• Provides effective supervision, training and guidance for assigned personnel; is approachable; anticipates changes and manages challenges.
• Promotes teamwork and cooperation.
• Serves as a positive role model of successful performance and ethical conduct.
• Monitors and documents the work performance of assigned personnel on a timely and continual basis, conducts effective coaching, reviews performance, and takes corrective action whenever necessary. 
• Delegates responsibility and authority.
• Responsible for scheduling work assignments, tracking, and approving hours of work.
• Recommends only:
  • Hiring, promoting and/or transferring of employees: in the City’s and Public Utilities’ structure, the final approval is by the Council and Board of Commissioners.
  • Awarding merit increases: negotiated by union contracts, and requires Council and Board approval.
  • Discipline and/or suspension: final approval is by the HR Manager and City Administrator.
  • Terminating employees: final approval is by the City Administrator and/or Council and Board of Commissioners.

Staff Development and Motivation

• Conducts or oversees training for current and new employees to ensure established procedures are clearly understood and followed.
• Continually monitors results being achieved in assigned areas, providing the necessary tools and coaching to create a cohesive team.
• Creates a working climate in which assigned personnel are motivated to develop their working knowledge, skills, and abilities, and demonstrates by personal example the desired standards of conduct and work performance.

Safety Conscious

• Enforces all safety rules, regulations and procedures. Provides training as necessary.
• Processes incident/accident reporting within time constraints, investigates incidents/accidents to determine causes.
• Actively participates in and supports the safety and health programs.
• Makes certain that equipment, tools, and machinery are used and maintained properly.

Competencies Common to All City Positions

• Develop and maintain a thorough working knowledge of, and comply with, all departmental and applicable City policies and procedures
• Demonstrate, by personal example, the spirit of service, excellence and integrity expected from all staff.
• Develop respectful and cooperative working relationships with co-workers, including willingness to assist newer staff so job responsibilities can be performed with confidence as quickly as possible.
• Confer regularly with, and keep immediate supervisor informed of, all important matters which pertain to the applicable job functions and responsibilities.
• Represent the City of Detroit Lakes in a professional manner to the public, outside contacts and constituencies.
• Possess an innovative spirit which can identify, develop and support improved methods, procedures or technologies.