Programmer Analyst

City of Goldsboro
Goldsboro, NC Full Time
POSTED ON 5/14/2024

General Statement of Duties/Distinguished Features of the Class

Hiring range is negotiable between $70,533 and $90,988 depending on a candidate's qualifications and experience

Performs work in support of a variety of information technology applications and systems; designs, develops, and maintains in-house programs and all City websites. An employee in this class performs work related to the development of in-house programs and applications. This work is done by analyzing work flows and working with users to automate job functions. Work also includes responsibility for development and maintenance of the City’s websites. Work requires knowledge of personal computers operations, general office hardware and software applications, and the effective user communications. Work is performed under general supervision and is evaluated through conferences, review of work produced, feedback from users, and observation of use of skills and technical knowledge. Works under general supervision of Information Technology Director.

Essential Duties and Tasks

  • Investigates workflow of specific departments to determine if programs can be developed to meet needs. Prepares estimates of time, equipment and cost to make changes or design new programs. Designs databases and programs to meet the needs of the City after consultation with the IT Director and the staff requesting assistance.
  • Provide training and support for all in-house created computer programs.
  • Designs, develops, maintains and enhances the City’s websites, both internal and external; works with the staff of various departments and services to identify website information valuable for staff to make available and needed by the public; updates websites in a timely fashion.
  • Designs and maintains a content management system to allow users make updates as needed.
  • Supervises all temporary workers, interns, and contract workers.
  • Maintains daily activity logs in ticketing system; provides detailed documentation of all tickets.

Knowledge, Skills and Abilities

  • Thorough knowledge of operating systems, high level programming languages and a knowledge of the capabilities and limitations of languages and equipment. This will allow for the modification and/or creation of programs and systems to efficiently and effectively meet the needs of a variety of departments.
  • Understanding of HTML and CSS.
  • Web programming experience, including PHP, JavaScript, and JQuery.
  • Development experience using extensible web authoring tools.
  • Experience working with relational database systems such as MySQL, MSSQL or Oracle and a good working knowledge of SQL.
  • Working knowledge of computer operations, peripherals, hardware and software, and various applications on a standard personal computer networked system.
  • Ability to communicate effectively in oral and written forms with a variety of users.
  • Ability to develop and maintain an effective working relationship with users, vendors, departmental managers, employees, and the general public.

Physical Requirements/Special Requirements

PHYSICAL DEMANDS:
Must be able to physically perform the basic life operational functions of stooping, kneeling, crouching, crawling, reaching, walking, pulling, fingering, talking, hearing, and repetitive motions.
Must be able to perform light work exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and 10 pounds of force to move objects
Must possess the visual acuity to prepare data and statistics, work with accounting processes, operate a computer terminal, perform visual inspections, and do extensive reading.

WORK ENVIRONMENT:
The work is generally performed in an office environment and involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences or commercial vehicles. Use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals are minimally required. The work involves occasional moderate risks or discomforts which require special safety precautions, e.g. working around moving parts or machines, irritating chemicals, etc. Employees may be required to use protective clothing or equipment such as masks, coats, boots, goggles, gloves, or shield.
MINIMUM REQUIREMENTS:
  • Bachelor’s degree in Computer Science or related field from an accredited college or university;
  • Seven (7) years’ experience in web design and computer programming;
  • Or an equivalent combination of education and/or experience.

SPECIAL REQUIREMENTS:
  • Possession of a valid North Carolina Driver’s License.

PREFERRED QUALIFICATIONS:
  • Previous supervisory experience.
  • Possession of MTA certification.
The City of Goldsboro is an Equal Opportunity Employer!


Benefits Summary
The following is a summary of the City of Goldsboro benefits:

Vacation Leave: Employees earn vacation leave as follows:

Years of Service Days per Year
0 - 4 years 12
5 - 9 years 15
10 - 14 years 18
15 - 19 years 21
20 years 23

A maximum of 30 vacation days may be carried over from one calendar year to the next. Any excess of 30 vacation days on December 31 of each year may be transferred to employees sick leave balance, provided that they have taken five (5) days of vacation in the calendar year.

Holidays: City paid holidays are New Year's Day, Martin Luther King Jr.'s Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2 days) and Christmas (3 days).

When a holiday falls on a Saturday, the previous Friday shall be observed. When a holiday falls on a Sunday, the following Monday shall be observed. In order to receive a paid holiday, an employee must be on paid status before and after the holiday.

Sick Leave: Sick leave is accrued at one day per month or 12 days per year.

Employee Assistance Program
The Employee Assistance Program is available to all full-time employees and covered dependents on the employee's health insurance plan. Part-time employees who work 30 hours or more per week on a continuous year-round basis are also eligible for EAP services. Employees and dependents each receive three free visits per year. Services include, but are not limited to, financial counseling, depression, mental illness, and end of life/terminal illness.

Medical and Dental Insurance: The City of Goldsboro is fully-insured, and provides medical, dental, and vision insurance through the State Health Plan (SHP), MetLife, and Community Eye Care respectively. Medical, dental, and vision coverage is available to all full-time employees. Part-time employees who are scheduled to work 30 hours or more per week on a continuous year-round basis may, if they so desire, purchase available group health through the City for themselves and qualified dependents. The coverage for medical is the first day of the month following the date of employment and dental is effective on the first day of employment, vision insurance is effective the first day of the month following the effective date of employment. Medical insurance is provided to full-time employees at a minimal cost and pro-rated for part-time employees. The types of coverage available are individual (Employees only), Employee/Child, Employee/Spouse, and family. Dental and vision insurance is available at cost to the employee and/or his/her dependents. Premiums are paid through payroll deduction on a pre-tax basis.

Life Insurance: All regular employees are provided a basic term life insurance coverage policy in the amount of $20,000.00 at no cost.

Wellness Assistance Benefit
The City of Goldsboro offers a wellness assistance benefit of $25/month to employees. This can be used to offset the cost of dental insurance or gym membership. Employees must meet eligibility requirements for the State Health Plan and show proof of membership (if gym membership is selected).

Flexible Spending Account
Flexible Spending Accounts (FSAs) provide you with an important tax advantage that can help you pay for health care and dependent care expenses on a pre-tax basis. By estimating your family's health care and dependent care costs for the next year, you can lower your taxable income and save money. The City of Goldsboro offers a FSA through Health Equity. The Flexible Spending Account (FSA) is available to all full-time employees who are scheduled to work 40 hours per week. The FSA is effective the first day of the month following the date of employment. These are some of the expenses FSAs can be used for: medical and dental services, chiropractic services, orthodontia, and the child or adult dependent care.

Social Security: The City employees are members of the Social Security System. The employee contributes 6.2% (FICA) and 1.45% (Medicare) for a total of 7.65% of their annual salary and the City contributes the same amount. Social Security benefits include retirement and disability payments and survivor's insurance.

Tuition Reimbursement: Tuition reimbursement is available to all full-time employees up to $2500 per fiscal year for job-related courses or required courses leading to a job-related degree. This is subject to department approval and an employee must complete probation before reimbursement is granted.

Promotion Opportunities: Employees are encouraged to apply for internal positions. Employment opportunities for current employees are posted on the City's Intranet.

Retirement: All employees who are in a regular position that requires 1,000 hours or more of service per year are covered under the North Carolina Local Governmental Employee's Retirement System (NC LGERS). The employee contributes 6% of their annual salary on a tax deferred basis. The City contributes to the employee's retirement account. Eligibility for unreduced monthly benefits begins upon retirement after 30 years of service at any age, at age 65 with 5 years creditable service or at age 60 with 25 years creditable service. Police Officers and Park Rangers may retire at age 55 with 5 years of service and receive an unreduced benefit. Eligibility for reduced monthly benefits begins after you reach age 50 and complete 20 years of creditable service or you reach age 60 (age 55 if you are a firefighter) and complete five years of creditable service. Police Officers may retire early with a reduced retirement benefit after you reach age 50 and complete 15 years of creditable service as an officer.

457 & 401K Supplemental Retirement Plan: The City of Goldsboro offers the NC Supplemental Retirement Plans, 401K and 457. The City contributes 4% to the 401K for all non-sworn full-time employees and 5% for sworn police officers (as approved by the Council) and the 457 plan is voluntary with no contribution by the City.

The 457 and the 401k allow employees to set aside funds which is through payroll deduction and is tax deferred. Income tax is due when the deferred earnings are returned to the individual normally at retirement.

Worker's Compensation: All City employees are covered under the North Carolina Worker's Compensation Act. This act covers those employees who suffer injuries as a result of an accident while performing duties. The Workers' Compensation program will pay medical expenses and a portion of the employee's salary, after 7 days, if the individual is out of work as a result of a work-related disability.

Compensation, Performance Appraisals and Merit Process: The City of Goldsboro is committed to hiring and retaining high quality personnel. As a result, we offer competitive salaries that are consistent with market growth. New hires may serve a six month probationary period upon date of hire and are evaluated in six-month increments.

The eligibility for merit is based upon the following criteria:
Employee must have an overall appraisal rating of 2.0. Employee should score at least 2.0 in competencies; any competency with a score less than 2.0 will result in employee's ineligibility.

Note: The merit eligibility criteria is subject to change at the City Manager's discretion.

The appraisal process in the City of Goldsboro includes an evaluation of each employee's duties and responsibilities applicable to their position. Upon completion of the probationary period, employees are evaluated on an annual basis. The appraisal period is from October 1 – September 30 of each year.

The City of Goldsboro may provide merit incentives for high performing employees subject to City Council approval.

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