Service Desk Analyst
Job Posting for Service Desk Analyst at City of Greensboro, NC
Description
The City of Greensboro exists to partner with the community to build the desired quality of life for Greensboro. All of our actions are guided by our commitment to and measured by our success in building public trust and the future we and the community desires.
Critical to our success is maintaining a work environment which fosters employee commitment to public service and making a difference in the lives of our residents.
If this sounds like a purpose that you would like to share in, please consider the opportunity below.
Work Schedule:
Compensation and Benefits:
The Full Salary Range for this position is $50,020 - $89,510 Annually. The Hiring Range is $50,020- $65,816 Annually depending on qualifications, with an excellent benefits package. You can learn more about the benefits that the City of Greensboro offers by visiting https://www.greensboro-nc.gov/departments/people-culture/benefits
Primary Duties/Brief Description of Work:
This Helpdesk Support Technician position is within the Network Services Division of the Information Technology Department. The position's duties involve phone support and walk-in support for all City employees. The role of the Help Desk Services Analyst will include configuring, maintaining, supporting, and diagnosing hardware and software issues. This technical support position will be responsible for assisting all users with the technology used, including their mobile devices, desktop PCs, and telephones. The successful candidate in this position will also assist with the deployment of new equipment and work closely with other internal departments and outside vendors, requiring excellent customer service skills.
- Provide first-line technical support to end-users via phone, email, or in-person to all City Employees
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and software
- Identify and escalate complex technical issues to appropriate teams or personnel
- Document and track support requests and resolutions in the ticketing system
- Assist with user account management, including password resets and access permissions
- Collaborate with IT team members to ensure timely resolution of technical issues
The job is NON-EXEMPT under FLSA.
Typical Duties
Minimum Qualifications:
-
Associate's Degree with1-3 years of experience working in a computer technology environment
- or Some college with 5 years of experience working in a computer technology environment
- or 7 years of experience working in a computer technology environment
- Valid NC Driver's License
- Prior experience installing, configuring and troubleshooting Microsoft Office 2007 or higher
- Experience installing, configuring and troubleshooting Windows operating systems
- Experience with the break-down and repair of a computer or peripherals of any style
- Experience troubleshooting complex hardware and software issues
Preferred Qualifications:
- Experience working in a technology-focused call center
- CompTIA A
- CompTIA Network
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Cisco Certified Technician
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Job openings at City of Greensboro, NC
Greensboro, NC
Full Time
Greensboro, NC
Full Time
Greensboro, NC
Full Time
Greensboro, NC
Full Time
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