Nurse Manager - Palmdale

About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work - and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary:

The Nurse Manager is responsible for clinical care, patient safety, quality of care and patient experience of designated clinic(s) on a 7-day/week, 24-hour basis in collaboration with Clinical Network Site Practice leadership.

Be a positive leader with excellent people skills and nurturing of human resources. Encourage open and positive communication as an advocate for COH, the staff and our patients; collaborate with both internal and external customers to meet our strategic goals. Be a change agent and encourage staff to welcome change. Monitor and control resources (human and material), provide excellent customer service. Encourage higher learning/ professional development in staff. Assures professional and regulatory standards are met and maintained.

Essential Functions:

Program Planning and Goal Setting

• Assist nursing and practice leadership in managing and implementing departmental programs and goals that support the strategic plan for the organization and for patient care services
• Support departmental implementation of new technology, services, and ongoing improvement
• Effectively communicate (written & oral) across the organization.

Patient Care, Clinical Quality, Staff Development

• Establish and support standards for patient care to assure patient care is timely, safe and effective.
• Assure satisfaction of patients, physicians and other customers with care and services that are delivered.
• Develop and fosters collaborative relationships with other departments to support safe and high-quality patient care and services.
• Oversees orientation, onboarding and competency assessment of clinical staff within clinical site(s).
• Assure regulatory standards are met

• Measure performance of staff to meet regulatory and patient care standards
• Report results of ongoing quality metrics as appropriate and develop corrective action plans in collaboration with Senior Nurse Manager
• Promote the implementation of evidence based practices in delivery of patient care.
• Support and facilitate critical thinking of staff.
• Maintain required competencies and participate in direct patient care as indicated

First responder to TIPs (Tracking Information for Patient Safety). Collect and assess facts and formulate a response. Escalate unresolved issues to next level nursing leadership and to the interprofessional team.

Personnel and Human Resource Management

• Develop, maintain and monitor staffing plan for assigned units to ensure needs are met. Participates in recruitment and maintains adequate numbers of competent staff to provide care and meet patient care standards.

• Facilitate the orientation of new staff and the continuing education and professional development of existing staff.
• Assure staff have current licenses, certifications and are competent to provide care.
• Responsible for writing and delivery of performance evaluations for clinical staff with direct reporting relationship with input from practice leaders and providers as indicated.
• Manage and lead staff to develop collaborative working relationships within department and with other departments as applicable.
• Collaborates with human resources to provide counseling or performance improvement of staff as needed.
• Support and develop the staff to ensure availability to participate in shared governance at the unit and organizational level.
• Provides oversight and manages temporary (registry/traveler/float) staff that may be assigned to clinic(s).

Fiscal Accountability

• Participates in development of annual budget for assigned department(s)
• Monitor variances from budget on a periodic basis
• Collaborate with others to identify capital equipment and projects needs on an annual basis
• Develops annual staffing plan and submits for approval.
• Identifies need for modifications to annual staffing plan and submits justification for new positions or changes to staffing plan.
• Submits required documents for purchasing equipment, supplies, and or for department repairs
• Collaborates with Clinical Network Site Nursing Leadership in the development of Return on Investment (ROI) for new programs or services

Professional Conduct

• Follows hospital code of conduct for behavior
• Maintain professional appearance in business or business casual attire
• Creates positive and collaborative work environment
• Respond and arrive prepared and in a timely manner
• Assume positive intent and remain open minded
• Communicate clearly with honesty and integrity
• Be respectful and committed to the organization at all times

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Basic education, expereince and skills required for consideration:

• Bachelor of Science in Nursing
• 3 years of experience in an area of expertise relevant to the department with demonstrated progressive leadership growth.

Required Certification/License:

• California RN license required
• American Heart Association-Basic Life Support (BLS)
• Effective January 1, 2020, National Certification from approved list in area of expertise or leadership certification (must obtain within 2 years of hire date or transfer date)
• ONS Chemotherapy/Biotherapy Course or equivalent

Preferred education experience and skills:

• Master of Science in Nursing or equivalent MBA, MHA,
• OCN Certification

Additional Information:

As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.