Customer Service Representative

Please attach a resume to your application. Applications without resumes will be considered incomplete.

This position provides business office clerical assistance and often serves as the first point of contact for customers seeking services or information. Positions in this class perform a variety of routine clerical tasks and follow established procedures and general directions. Although the position may operate independently, the work is routine and repetitive with supervision or guidance readily available.

Examples of Job Duties

Other duties may be assigned as needed.

• Answers telephone, routes calls, and conveys messages; provides information to a variety of customers on the telephone or at the customer service counter.
• Processes and enters data/information into computer to prepare a variety of documents.
• Receives, receipts, and enters payments into the financial system.
• Totals and balances payment batches, prepares various payments for deposit.
• Compiles records, reports, correspondence and packets of information.
• Sorts and files records, reports, and other documents.
• Photocopies, scans, and distributes a variety of information for internal and external customers.
• Performs receptionist and other clerical and office support responsibilities as needed.

In addition to the essential duties listed above, the following essential duties are also performed specific to the department assigned.

When assigned to Public Works Department:

• Stamps, sorts, and distributes interdepartmental mail; prepares outgoing mail for pick up, and completes mail run.
• Routes department inquiries received via the City’s website.
• Receives requests from customers relating to department operations and creates service request tickets in the department’s asset management system.
• Enters and tracks information related to water fill station permits and watchdog rentals; prepares requests for customer invoices and refunds.

When assigned to Finance Department:

• Distributes garbage tags to stores/sites as necessary
• Assists with updating accounts for recycling and yard debris.
• Assists Accounting Technicians – Utility Billing in preparing bills, past due and shut-off notices, posting of senior discount application to accounts and setting up new utility accounts.

Qualifications

A combination of the experience, education, and training listed below which provides an equivalent background to perform the work of this position.

Experience:

• One year of experience in a business office environment including prior experience providing services to customers on the telephone and in person.
• Experience in assigned department and a municipal environment preferred.

Education and Training:

• High school diploma or GED.

Licenses or Certificates:

• Notary Public License may be required.
• Must possess, or have the ability to possess within one month of hire date, a Washington State Driver’s License.

When assigned to Finance Department:

• Must be bondable.

Work Environment

The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift up to 10 pounds; and occasionally lift and/or move 10 to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This position works in an office, and the noise level in the work environment is usually low to moderate.

This position description generally describes the principle functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and employee, and it is subject to change as the needs of the employer and the requirements of the job change.

Teamsters union

The City of Marysville offers a comprehensive benefit package for regular full-time employees.

Regular part-time employees may be eligible for medical and dental coverage; however, they are not eligible for vision coverage. Their spouses and dependents are not eligible for health insurance coverage.

[Note: Represented employees may receive some or all of the benefits listed below based on their union contracts. Those employees should consult their union agreements for specific information about their benefits]

Insurance Benefits:

• Medical - choice of Premera Blue Cross or Kaiser Permanante.
• Employer pays 100% of employee's monthly premiums and 90% of dependent/qualified domestic partner's premiums.
• Vision
• Dental
• Employee Assistance Program
• Dual Insurance Incentive Program
• Vacation and Holiday Pay
• Sick Leave
• Jury Duty/Military Leave

• State of Washington State Department of Retirement Systems (DRS)
• 457 Deferred Compensation (voluntary)
• HRA/VEBA plan

• Optional plans for life insurance, disability, and accident coverage
• Flexible Spending Account Plan
• Direct Deposit
• Credit Union Membership