Customer Service Representative

JOB
Looking for the perfect position? This is your opportunity to love coming to work every day. Parks and Recreation is looking for Customer Service positions that provide various levels of customer service for parks & recreation, aquatics, and other recreation programs. This position will remain open until filled. Applicant screening will begin on Tuesday, March 26, 2024.To Apply: All applicants must submit a City of Missoula application. Resumes will not be reviewed. All details should be entered on the application.

EXAMPLE OF DUTIES
CUSTOMER SERVICE REPRESENTATIVE IProvide customer service to patrons, by phone or in person, at Currents/Parks & Recreation.Process various registrations, daily admissions, and payments through recreation point-of-sale software.Perform daily cash-outs; sell gift cards; administer aquatics membership services.Reserve facilities rentals.Accept and process donations for the department. Perform general cleaning and maintenance functions for the Parks & Recreation facility and immediate work area, including shoveling snow on front entryway, sidewalks, and parking spots.Prepare and print various flyers, announcements, reports, contracts, and various other documents.Update announcement board, welcome sign, and advertisement window.Provide support during emergency situations, such as: assisting with rapid water rescues, first aid, crowd control, etc.Perform other duties, as assigned. CUSTOMER SERVICE REPRESENTATIVE IIProvide customer service to patrons, by phone or in person, regarding programming, facility policies, and general recreational opportunities at Currents/Parks & Recreation, FMRP, and/or Splash Montana facilities.Serve as Customer Service Leader to ensure quality front-line customer service and accurate and consistent information is provided.Assist with overseeing work assignments and training of various staff, including monitoring shift cleaning completion, according to assigned checklists.Provide membership service support, including upselling services and assisting with monthly renewal membership letters. Reconcile cash irregularities for other cashiers; conduct daily cash-outs; exchange currency for cashiers.Print activity rosters for program staff and daily activities.Perform general cleaning and maintenance functions, including snow removal.Assist with updating department boards (announcements, advertisements, etc.). Provide support during emergency situations, such as: assisting with rapid water rescues, first aid, crowd control, etc.Perform other duties, as assigned.CUSTOMER SERVICE REPRESENTATIVE IIIPerform various customer service functions related to registration, admission, reservations, and payments.Serve as Customer Service Leader, at Currents/Parks & Recreation, FMRP, and Splash Montana facilities, to ensure quality front-line customer service and accurate and consistent information is provided.Assist with training aquatics, concessions, and customer service staff in utilizing recreation and point-of-sale software, including reconciling daily cash out, and other various software components.Provide support with onboarding for aquatics, customer service and concessions.Assist in tracking daily attendance.Perform general cleaning and maintenance function, including snow removal.Maintain organization and accurate inventory of equipment, rosters, and supplies. Provide administrative support by taking notes at staff meetings. Assist with updating department boards (announcements, advertisements, etc). Provide support during emergency situations, such as: assisting with rapid water rescues, first aid, crowd control, etc.Perform other duties, as assigned.

SUPPLEMENTAL INFORMATION
ALL POSITIONSMust be of legal age to perform the duties of the position.Must have a basic CPR/AED certification, or the ability to obtain within 60 days of hire.CUSTOMER SERVICE REPRESENTATIVE IAny combination of training and experience with customer service, point-of-sale transactions, or another relevant field.CUSTOMER SERVICE REPRESENTATIVE IIAny combination of training and education equivalent to six (6) months experience with customer service, point-of-sale transactions, or another relevant field.CUSTOMER SERVICE REPRESENTATIVE IIIAny combination of training and education equivalent to one (1) year of experience with customer service, point-of-sale transactions, or another relevant field.Prior experience working at Missoula Parks & Recreation facilities, including Currents, Splash Montana, and Fort Missoula Regional Park, preferred.Experience with Rectrac Software Management, preferred.