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Job Description

Established in 1805, the New York City Department of Health and Mental Hygiene (the NYC Health Department) is the oldest and largest health department in the country.

Our mission is to protect and improve the health of all New Yorkers, in service of a vision of a city in which all New Yorkers can realize their full health potential, regardless of who they are, how old they are, where they are from, or where they live.

As a world-renowned public health agency with a history of building transformative public health programming and infrastructure, innovating in science and scholarship to advance public health knowledge, and responding to urgent public health crises from New York City's yellow fever outbreak in 1822, to the COVID-19 pandemic we are a hub for public health innovation, expertise, and programs, and services.

We serve as the population health strategist, and policy, and planning authority for the City of New York, while also having a vast impact on national and international public policy, including programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV / AIDS treatment, family and child health, environmental health, mental health, and racial and social justice work, among others.

Our Agency's five strategic priorities, building off a recently-completed strategic planning process emerging from the COVID-19 emergency, are :

1) To re-envision how the Health Department prepares for and responds to health emergencies, with a focus on building a "response-ready" organization, with faster decision-making, transparent public communications, and stronger surveillance and bridges to healthcare systems 2) Address and prevent chronic and diet-related disease, including addressing rising rates of childhood obesity and the impact of diabetes, and transforming our food systems to improve nutrition and enhance access to healthy foods

3) Address the second pandemic of mental illness including : reducing overdose deaths, strengthening our youth mental health systems, and supporting people with serious mental illness

4) Reduce black maternal mortality and make New York a model city for women's health

Our 7,000-plus team members bring extraordinary diversity to the work of public health. True to our value of equity as a foundational element of all of our work, and a critical foundation to achieving population health impact in New York City, the NYC Health Department has been a leader in recognizing and dismantling racism's impacts on the health of New Yorkers and beyond.

In 2021, the NYC Board of Health declared racism as a public health crisis. With commitment to advance anti-racist public health practices that dismantle systems that perpetuate inequitable power, opportunity and access, the NYC Health Department continues to work in and with communities and community organizations to increase their access to health services and decrease avoidable health outcomes.

PROGRAM AND JOB DESCRIPTION

The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social justice, safety and well-being for New York City families and children.

The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health, and the Bureau of Administration.

The vision of the DFCH is that every child, woman, and family recognize their power and is given the opportunity to reach their full health and development potential.

We encourage qualified applicants with demonstrated commitment to social justice, particularly racial, gender, and LGBTQI equity to apply.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO

Answer telephone calls with people in NYC who call in to request information or referral to abortion services and to complete brief scripted interviews and needs assessments including the following :

Find out their abortion needs based on type of abortion, preferred location, date / time availability, and insurance.

Do a needs assessment on whether they require additional funding and / or support to access care (such as transportation, childcare, housing, etc.)

Provide warm handoff to a provider or support services depending on identified needs.

Reinforce messages that abortion is safe, legal, and available in NYC.

Based on assessments, connect callers to abortion care providers, abortion care navigators, financial assistance resources, and other resources using approved resource list.

Communicate in a professional and empathetic manner.

Collect and record information into the data system.

Follow approved scripts and protocols.

Maintain daily communication with their supervisor, as assigned.

Receive telephone consent for warm handoff to other organizations offering services.

Protect and maintain individuals' privacy and confidentiality.

IMPORTANT NOTES TO ALL CANDIDATES :

Please note : If you are called for an interview you will be required to bring to your interview copies of original documentation, such as :

A document that establishes identity for employment eligibility, such as : A Valid U.S. Passport, Permanent Resident Card / Green Card, or Driver's license.

Proof of Education according to the education requirements of the civil service title.

Current Resume

Proof of Address / NYC Residency dated within the last 60 days, such as : Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting's "Minimum Qualification Requirements" section.

Examples of additional documentation may be, but not limited to : college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

LOAN FORGIVENESS

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education's website at StudentAid.gov / PSLF.

FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL"

Qualifications

Qualification Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

Education and / or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Last updated : 2024-05-17