What are the responsibilities and job description for the Community Engagement Assistant (CSA II) position at City of Portland?
Portland Parks & Recreation (PP&R) is looking for a Community Engagement Assistant to join the dynamic team at the Portland Community Gardens Program!
The Position
The Portland Community Gardens Program is seeking a Community Engagement Assistant to support program registration and to help us communicate with our diverse population of gardeners. The person in this role will work closely with other program staff to complete data entry tasks and share important communication via email, text, and phone with clients. This person will also help complete special administrative projects as needed.
Bilingual speakers of the following languages are strongly encouraged to apply: Spanish, Mien, Russian, Hmong, Karen, Nepali, Vietnamese, Oromo, or Swahili.
This position will work 24-30 hours per week, depending on workload. During the Spring and Fall, the Portland Community Gardens Program is busier, versus the Winter and Summer. The ideal candidate will be able to commit to a regular schedule working from the office on weekdays, and also be available for occasional Saturdays and/or weeknight outreach events. Work will take place primarily at the Community Gardens office, located at 6437 SE Division St., Portland, OR, 97206. This role may be asked to occasionally work at other community locations.
Hourly Rate: $20.00-$28.00/Hour - Dependent on Experience
Duties:
Specific duties for this role include:
- Contacting community gardeners to provide and request information, answer general program inquiries, and invite to program events.
- Answering primary phone line, providing information to customers, and taking messages for other staff as needed
- Using telephonic interpretation services to communicate with people who speak languages other than English
- Data entry and management
- Performing basic accounting tasks, such as preparing bank deposits
- Using mail merge and other software applications, like Microsoft Office Suite
- Creating promotional and educational materials
This Community Service Aide (CSA II) position has a maximum of 1,400 hours in a calendar year. These positions are not eligible for benefits.
City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here.
Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.
Applicants must meet each of the following minimum qualifications. Describe in their responses to the supplemental questions and resume how their education, training and/or experience, meets each of the following minimum qualifications:
The following minimum qualifications are required for this position:
- Strong communication and customer service skills. This includes, but is not limited to, experience with making phone calls and speaking with people from diverse and varied backgrounds.
- Experience collecting, maintaining, and organizing data.
- Knowledge and experience with Microsoft Office Suite, including Outlook and Excel.
- Strong organizational skills
An evaluation of each applicant’s training and experience, as demonstrated in their responses to the supplemental questions and resume, are weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. **PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies** Recruitment Activity Schedule:
**Timeline is approximate and subject to change without notice** Application Instructions
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Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than the closing date and time of this recruitment.
ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.
Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Language Pay Differential
City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here.
Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement or starting in April 2023 you are invited to attend the Question and Answers session. If you prefer to attend a virtual class, they are also available once a month.
Questions?
Vanessa Valdez, Recruiter
Bureau of Human Resources
Vanessa.Valdez@portlandoregon.gov
An Equal Opportunity/Affirmative Action Employer
OPTIONAL INFORMATION SESSION
To assist you in understanding this position and the recruitment process, we will offer an Optional Information Session that will provide you with details about the position and about the application process. You are not required to attend to apply for this job. You are welcome to join us for the optional information session below:
Thursday, June 29, 2023
5:30 PM – 6:30 PM Pacific Time (US and Canada)
Join Zoom Meeting
https://us06web.zoom.us/j/82008262941
One tap mobile
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Meeting ID: 820 0826 2941
Find your local number: https://us06web.zoom.us/u/kdfJGI7IIN
Salary : $16 - $28
