Employee Relations Manager

The City of Raleigh, Human Resources Department, is seeking an Employee Relations Manager to join our team.  As a member of the HR team, the Employee Relations Manager will advise on and conduct investigations of potential policy and/or Code of Conduct violations, developing Employee Relations capability, as well as leading initiatives to strengthen culture programs focusing on ethical business practices across assigned business divisions/group(s).
 
About the Position:
In this position, you will provide effective oversight of the HR Department’s employee relations function. Work requires the ability to quickly issue-spot sophisticated employment and ER matters and to create and implement sound, balanced, and detailed solutions aligned with our values. Candidates must possess Employee Relations leadership experience, excellent communication and relationship-building skills, and experience working successfully with partners, including internal/external counsel, compliance, internal audit, and leaders to build effective and efficient partnerships.

About You:
This position requires a HR professional with a strong organizational approach and demonstrated ability to promote consistent practices and procedures that increase efficiency.  collaborative team member with experience developing effective internal communications. You should be high-energy, strategic, proactive, highly organized, and able to thrive in a fast-paced, complex HR environment. The ability to communicate clearly and concisely is a requirement. We are a highly collaborative team, and you will work extensively with HR Administrators, Management, City Departments, and other professionals in the organization. We are seeking someone who will be comfortable working with several partners across many subject areas. The successful candidate will be proactive and able to work independently and collaboratively on a wide range of confidential and time-sensitive assignments. You will be part of a cohesive administrative leadership team, working as one team to meet the demanding needs of the City of Raleigh Human Resources Department.

• Partner with HR leaders to build and sustain positive employee relations programs and best practices
• Lead employment investigations program for sophisticated in-scope ER investigations while providing advice to HR Business Partners on conducting investigations and other formal ER procedures in difficult cases
• Coordinate and facilitate investigations training and other ER learning and development initiatives to assigned HR team
• Provide thought leadership on embedding a true continuous performance improvement culture, including review and management of updates to Performance Improvement Program (PIP) procedures and associated supporting PIP plan materials
• Prepare and train HRBPs on template toolbox materials (invitations to disciplinary and grievance hearings, investigation meeting minutes, investigation outcome reports, disciplinary decision letters, etc.)
• In partnership with HR, conduct site organizational assessments that identify root cause of employee relations issues and provide recommendations to improve employee relations at worksites
• Conduct periodic reviews of HR related policies and provide improvement recommendations
• Analyze business unit's ER data, identify trends, and communicate findings and recommendations
• Assist with EEOC claims and other complaints, as needed
• Partner internally with City Attorney’s Office, Internal Audit, and other internal partners as appropriate to achieve the above responsibilities
• Assist with creation of employee surveys as well as the review of results, and action planning process
• Assist in the planning and coordination of employee celebrations and events and collaborate with employee work groups to further employee engagement.
• Ensure compliance with federal and state laws and regulations, including but not limited to filing EEO-4 report, unemployment claims, and required Bureau of Labor Statistics reports, Title VII, ADAA, FMLA, FLSA, NCGS, and other applicable laws
• Oversee the ADAA process and policy
• Assist with the development, implementation, and communication of procedures; maintains Employee Handbook

Education and Experience: 
Bachelor's degree in human resources, organizational development, business or public administration, or directly related field, and six years of professional human resources experience in employee relations, which includes public sector experience and two years of supervisory experience

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications:

• BPHR / SPHR / SHRM-SCP or IPMA-SCP 

Knowledge of:

• Supervisory principles, practices, and techniques 
• Practices and methods of coaching and leading the work of others
• Principles and practices of human resource program administration and management
• Project management principles
• Best practices, trends, and emerging technologies
• Principles and methods of qualitative and quantitative research
• Principles and practices of budget development and administration
• Employment laws and their impact on policies and procedures 

Skill In:

• Facilitating group discussions and building consensus using persuasive reasoning.
• Identifying program-related deficiencies and implementing solutions
• Reading, analyzing, evaluating, interpreting, and summarizing written materials and statistical data
• Exercising political acumen, tact, and diplomacy
• Managing and overseeing projects, processes and functional operations
• Interpreting and applying applicable laws, codes, regulations and standards
•  Providing customer service
• Compiling data and articulating issues and recommendations
• Authoring and preparing original reports, documents, and presentations
• Developing policies and procedures