Technology Engineer/Administrator

The City of Richmond Department of Information Technology is seeking a highly skilled Technology Engineer/Administrator. The incumbent will be assigned to End-User Services, as a IT Asset Management Administrator. Position performs various IT asset administration duties related to the City of Richmond VA hardware, software, and service contracts. Administers systems for tracking IT asset life cycles, managing inventory and maintaining information on software licenses and service level agreements. Being an IT Asset Management Administrator ensures compliance with purchasing procedures and standards. Tracks quality throughout product/contract lifetimes.DUTIES:

•  Technology Engineer/Administrator of on-premises version of System Center Suite which includes activities such as (but not limited to) installation, configuration, maintenance, updates, harden (STIG), administer, train, and document
•   SCSM Branding, Customization, and Translating User Requirements into Functionality
•   Develop, manage, and troubleshoot SCSM forms, client and UI scripts, business rules, and scheduled imports
•   Configure and troubleshoot SAML single-sign on for SCSM authentication and identity management
•   Candidate will work with a team of information systems integrators and developers to support intelligence content management, production, tracking, and dissemination activities
•   Candidate will define, develop, and implement technological solutions to support process standardization and improvement efforts
•   Knowledge Management activities
•   Process improvement
•   Maintain KM tools such as, but not limited to, SharePoint, SCCM, SCSM, Gridpro, itNetx, Provance, and local product creation/dissemination system
•   Mitigation statements support with the Windows OS, Linux OS and Database
•   Documentation to include quick reference/admin guides
•   Other duties as required

 
 
 KNOWLEDGE, SKILLS, AND ABILITIES:

• Considerable experience with asset inventory management
• IT asset discovery software
• Purchase order software
• Inventory catalog software
• Database administration, preferably SQL, MySQL or MariaDB; SolarWinds patching/upgrades
•  Software license tracking
• Creating user and administrative documentation respective to SCCM, and SCSM and training users on site specific customizations and processes
• Demonstrated familiarity with creating SCSM workflows, dashboards, custom lists  
• Proven ability to interact with, extract, and translate customer requirements into working solutions and perform daily, weekly, monthly checks and recommended maintenance on all ITAM resources
• Must be able to conduct training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in computer science or related field
• Two years of journey-level professional systems and network engineering experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

 LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• Preferred: SSL, CISSP, IAT, VPN, II, AWS, MCSE, ITIL, MCSA, CCNA
• Network and/or CCNP (or in process of obtaining)
• PowerShell, C , HTML. Python, JavaScript, SQL scripting

 

Salary : $63,229 - $126,457