Application Support Manager

Oversees and directs the day-to-day activities of Information Technology services areas.  Provides analysis, planning, and technical leadership of complex information technology initiatives.  Implements strategies for IT operations, ensures efficient working of all IT staff and ensures compliance to all deadlines and service level agreements.  Provides budget input and serves as a member of the IT management team.  Managers in this position specialize in service areas such as project implementation, application systems, development and integration, planning and strategy, services and support, and geographic information systems (GIS). Bachelor's degree from four-year college or university in information technology or closely related field; five to ten years of progressively responsible experience directly related to the specified information technology service area; at least two years of lead or supervisory experience; or equivalent combination of education and experience.
Application Systems
Working title:  Applications Support Manager
Provides business application support and maintenance, including advance technical troubleshooting, analysis of potential technology solutions, reporting, patching, and coordination of vendor support.

SUMMARY

Performs difficult technical and administrative duties in overseeing a technology team by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Manages technology service area including personnel (performance evaluations, disciplinary action, hiring, work assignments and schedules), goals and priorities, etc.

Develops and provides tactical and operational plans for section in alignment with the overall IT strategy

Establishes operating service levels and ensures they are met and quality service is delivered

Provides technical leadership and serves as subject matter expert on a variety of project and operational activities requiring expertise in specific technical service area

Provides technical guidance and coordinates the training and development of subordinate personnel 

Maintains knowledge of current technology trends and developments in the industry relevant to service area

Reports performance metrics, progress, problems and the need for changes

Ensures that all work and documentation meet the standards of the department 

Anticipates future technology needs and proactively identifies solutions

Coordinates technology activities among departments and outside agencies

Prepares and maintains software and hardware standards, guidelines, policy and procedure recommendations

Collaborates on IT contracts providing strategy recommendations

Coordinates and supports development and management of division and/or project budgets

SUPERVISORY RESPONSIBILITIES
Supervises approximately 2-8 assigned technical staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QUALIFICATIONS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college or university in information technology or closely related field; five to ten years of progressively responsible experience directly related to the specified information technology service area; at least two years of lead or supervisory experience; or equivalent combination of education and experience.

Supplemental Information
LANGUAGE SKILLS 
Ability to read, analyze, and interpret technical documents and contracts. Ability to write reports, correspondence, and procedure manuals. Ability to communicate technical concepts to technical and non-technical audiences.

REASONING ABILITY 
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and deal with an extensive variety of variables. Ability to think logically.

PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk.  The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT  
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually very moderate.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.