Community Service Officer

Summary: The Community Service Officer (CSO) performs a variety of non-sworn law enforcement, clerical, and administrative functions in support of the Williston Police Department’s animal control and code enforcement programs. A CSO will display great communication and conflict resolution skills as well as exercising a precise attention to detail in all areas of work. This position generally works 10-hour shifts with a rotating schedule of four days on and three days off. 

Supervision Received: Administrative Lieutenant

Supervision Exercised: None

FLSA Status: Non-Exempt

Essential Job Functions:

1. Perform a variety of field and office work in support of the City’s animal control and code enforcement programs; enforce compliance with City regulations and ordinances; issue warnings and citations, as applicable.
2. Patrol designated area in assigned vehicle to identify ordinance violations; determine proper method to resolve violations.
3. Receive and respond to citizen complaints and reports of code compliance and animal control violations.
4. Provide information and assistance to the public and answer citizen inquiries.
5. Perform the receipt, storage, release, inventory, and salvage of vehicles and other property at the City of Williston impound lot. 
6. Organize and conduct auction of vehicles and other property in the City impound lot. 
7. Must be able to give credible testimony in court and at hearings; prepare and present case evidence; respond to mandatory court calls during irregular hours. 
8. Prepare a variety of written reports, memos, and correspondence related to enforcement activities.
9. Investigate and follow up on complaints of unwanted or escaped animals or animals causing nuisances; capture animals and return them to owners or remove to an animal custody area.
10. May arrange for euthanizing services of severely injured or unwanted/unclaimed animals.
11. Assist in all facets of shelter work, including upkeep of kennel, care of animals, kennel feeding, and kennel housekeeping.
12. Keep records that pertain to City-apprehended animals; arrange for the release of animals to claimants.
13. Enter, process, and acquire data relative to complaints, effective code enforcement, and research complaints.
14. Availability to work shift work including weekends, evenings, and holidays.
15. Perform all work duties and activities in accordance with Williston Police Department, and City of Williston policies and procedures.
16. Other duties as assigned. 

Note:  The functions and duties listed are intended only as illustrations of the various types of work that may be performed. The omission of the specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Education: High School Diploma or equivalent.

Minimum Qualifications: 

1. Ability to effectively communicate with members of the community in a professional manner and enforce municipal ordinances. 
2. Ability to follow and carry out oral and written directions; perform detail-oriented duties accurately.
3. Knowledge of and ability to follow and enforce department policy, procedure, and technique. 
4. Knowledge and understanding of pertinent state and local laws, codes, and regulations applicable to the position. 
5. Knowledge of dog and cat breeds.
6. Ability to perform several tasks simultaneously and under pressure. 
7. Ability to work with all age groups and diverse populations within the community. 
8. Ability to work independently in the absence of supervision and with a team. Must possess excellent verbal, written, and telephone skills.  
9. Basic computer operating skills to perform daily tasks. 
10. Ability to learn and use various software systems. 
11. Satisfactorily complete the background investigation requirements of the Williston Police Department. 

Necessary Special Requirements: Valid North Dakota driver’s license to be obtained within three months of hiring; Must be insurable under the City’s motor vehicle insurance policy.

Physical Demands: Primary functions require sufficient physical ability and mobility to work in an office and field environment; to stand, stoop, reach, bend, kneel, squat, climb ladders, and walk on uneven terrain, loose soil, and sloped surfaces; to lift and/or carry light weights; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; ability to safely operate a motor vehicle; and to verbally communicate to exchange information; must be able to wear issued uniform and comply with uniform appearance standards; see in the normal visual range with or without correction; hear in the normal audio range with or without correction. 

Work Environment: Indoor and outdoor environments; work alone; travel from site to site; incumbents may be exposed to noise, dust, inclement weather conditions, and potentially hostile environments; occasional exposure to hazardous work conditions including contact with potentially dangerous, wild, and diseased animals; exposure to bites, scratches, and animal waste.