Assistant General Manager

Job Tittle: Assistant General Manager
Reports to: General Manager
Department: FOH Operations
Hours of work: Ability to work a variable schedule, including weekends.

Organizational Overview

Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we’ve been about genuine people and genuine hospitality. We’ve grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.

Core Values

Understand the wants and needs of others
Support others through words and actions
Empower each team member to excel
Enjoy each other, our guests and our time at work

We believe it’s our people that make us strong, so we’re committed to finding driven, hospitable, upbeat and intelligent teammates. Whether it’s in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.

We offer a fun and supportive working environment, with competitive salaries, insurance, 401k, vacation, paid sick days and generous restaurant discounts.

Position Summary

Our Assistant General Manager are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. The Assistant General Manager supports the General Manager in fueling manager and staff development, maximizing profitability, driving their location to achieve at high levels, assess quality in every facet of the business and ensure that Bottleneck culture is maintained. They will assist in setting a tone of professionalism, teamwork, hospitality, work ethic and excellence for the staff.

Primary Responsibilities and Requirements

Leadership and Relationship Building:

• Works with the General Manager to ensure open communication and understanding exists between management and staff
• Promotes and instills Bottleneck Management philosophies and operational standards
• Works with the General Manager and the management team during the process of hiring, training and development of staff
• Coaches, mentors, develops and supports staff in their efforts to advance within their location and Bottleneck Management
• Fosters an environment of inclusion and unity at all levels
• Commitment to guest-first mentality through a "lead by example" approach
• Reinforces to staff the importance of creating guest loyalty
• Carries, communicates and embodies the Bottleneck culture

Financial:

• Understands and assists the General Manager in the execution of strategies that achieve maximum sales growth and cost controls
• Understands all aspects of financial controls including, but not limited to, cost of goods sold, labor, and supplies
• Reviews manager reports with General Manager
• Uses sales forecasting to help their location budget weekly, monthly and quarterly expenses to meet operational goals

Operations:

• Held accountable for meeting all company deadlines, protocols, and policies and procedures
• Ensures execution of innovative and creative ideas that drive incremental sales and organic growth Embraces, oversees and communicates new Bottleneck
• Management initiatives to ensure proper introduction and execution
• Possesses full working knowledge of training and expectations for all work groups
• Helps define and reinforce expectations set for managers and staff
• Assists in holding staff accountable to expectations and standards
• Ensures that all managers and staff have the proper tools to be successful
• Ensures their location is properly using and maintaining all operational systems including but not limited to: POS systems, Hotschedules, Avero, Open Table and gift card processing

Qualifications and Skills:

• Minimum 3 years of restaurant management and people leadership experience. ·
• Effective verbal and written communication skills
• Demonstrated organization skills, such as but not limited to scheduling, invoice processing and heavy traffic preparation and planning.
• Effective coaching and leadership tied to financial and operational principles.
• Industry related experience in complex operating processes and technology.

Supervisory Responsibilities: Provide Leadership and Relationship Building responsibilities for FOH staff and Restaurant Managers. Additionally, the AGM will provide oversight to BOH staff.

Work Environment/ Physical Demand:

• Must be able to stand for full shift
• Must be able to lift at least 50 pounds
• Must have good hearing for accurate communication with guests.
• Must be able to use hands and fingers to handle and feel objects, tools controls and type
• Must be able to work in areas of loud noises.
• Required to frequently reach, bend, stoop, and carry
• Must be able to work in both warm and cool environments; indoors and outdoors
• Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Long periods of standing and walking to different parts of the restaurant at different levels.
• Fast paced hands on position.
• Dining facilities are both outside and inside.
• Lighting is maintained at a low level.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

An equal opportunity employer

Qualifications: