Director, Learning & Growth

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

Cityblock is seeking an innovative, thoughtful and engaging leader who will deliver business-focused, efficient and innovative learning and development programs and experiences, thoughtfully designed to help our professionals best serve at every stage of their career. Through the work of Cityblock U, you will embed development as a vital part of Cityblock Health’s leadership culture. You will emphasize a holistic approach to development that is not just about education, but also self-awareness, exposure to real-world problems, and connections to people. You will strive to position our people to help tackle some of the most complex issues in business, our communities and society at large.

Learning is imperative for our business -- our interdisciplinary care model requires an equally interdisciplinary learning model. Our people are not sitting in a static environment, but instead are constantly moving, engaging and working to help our members. We’re looking for someone to help us bolster our cityfolx ability to learn, grow and thrive through thoughtful use of best practices and innovation. Cityblock U is responsible for the following disciplines of education and experience:

• Compliance
• Clinical
• Technical
• Professional
• Leadership  

Cityblock’s future growth will be exponential, not incremental, and this team has already achieved immense success in building an operating model, structure and processes to scale learning for anyone, anytime, anywhere..We are making a big investment in this function, and are looking for a leader to come along side the Head of Learning & Growth and take on this unique challenge. 

Responsibilities:

• Bringing out the leader in every person
• A holistic approach to development that emphasizes not just education, but also self-awareness, exposure to real-world problems, and connections to people
• Provide project management, support and leadership to strategic operational projects as assigned by the Head of Learning & Growth  and other People & Purpose Leaders
  • Examples include finance management and reporting (accrual and forecasting processes, financial data analysis and interpretation), contractor management and internal technology rollout and maintenance
• Manage relationships with key stakeholder groups both within the Cityblock U team, the business, and Talent Services
• Lead, grow, oversee, and act as coach and mentor to matrixed teams of professionals, fostering individual and team growth and creating an inclusive, high-performing team environment
• Financial Management and Strategy
• Prepare and facilitate the fiscal year financial Plan (macro and micro) for Cityblock U in collaboration with Finance
• Support strategic initiatives and projects as directed by the Head of Learning & Growth, including creating and collecting input for presentations, analyzing data, and identifying trends that will inform annual planning decisions
• Strategically analyze financial and performance data and provide recommendations
• Review and provide financial analysis of monthly spend
• Review and update periodic accruals and forecasts for Cityblock U
• Monitor future spend forecasts and adjust as needed based on analysis
• Empower and support Cityblock U  team members to manage respective budgets within plan
• Build trusted and effective relationships with key stakeholders
• Provide consultative expertise to identify, research, and solution operational needs
• Deliver communications and reporting to stakeholders that provide insight, data, and recommendations
• Partner with Talent Management, People Operations  to ensure that Talent Management services support models meet the needs of enterprise
• Ensure appropriate alignment of Cityblock U resource assignments to support enterprise  development programs
• Provide resource feedback to Cityblock U  leaders to assist with performance management process
• Communicate changes in Cityblock U  strategy, operations, or other initiatives to the Head of Learning & Growth  and Leads team as appropriate
• Review, streamline and enforce policies and procedures through Business Continuity and Operational Excellence to maintain consistency in what is provided to our learners
• Communicate and enforce policies and procedures effectively across the business leaders, and learners
• Support the change management of policies and procedures by creating communication plans, communications, and any other supporting materials to encourage adoption
• Demonstrate initiative in identifying areas for operational improvement, making suggestions, and driving change to gain efficiencies and improve service
• Support cross-team operational initiatives, as needed
• Cityblock U COE Risk Management
• Through your team, support Cityblock U workflows regarding initiation and coordination of new vendor approval requests; managing timelines and following up as necessary
• Communicate with external vendors clearly and effectively to assist Cityblock U in gathering necessary information
• Serve as lead and coach for team members, demonstrating commitment to their personal growth and development
• Champion and advocate for Diversity, Equity, and Inclusion in all learning and development discussions

Requirements for the Role:

• Bachelor's Degree; Minimum 8 years of related experience in finance and operations
• Ability to work effectively in a fast-paced, professional services environment
• Strong strategic and critical thinking to identify interdependencies between issues, data, and outcomes; clear understanding of how moving pieces come together to build the big picture
• Advanced organizational and planning skills
  • Proven ability to set priorities, meet deadlines and multi-task with minimal supervision
  • Proven ability to coordinate activities
  • Solid skills in leveraging effective working relationships and collaborating with key stakeholders in support of business goals
  • Ability to mend and reinforce broken or strained relationships
  • Strong analytical skills and ability to identify and present data-driven insights and trends
  • Proven use of organizational communication strategies to increase impact of communications and associate engagement of internal programs, changes and experiences
  • Ability to implement associate communication strategies including cascades of key messages and action plans
  • Proven ability to maintain confidentiality and discretion on work-related issues
• Judgment
  • Advanced knowledge and skills to make and model sound judgments based on principles, values and business arguments
  • Foundational knowledge of and ability to apply core project planning and management principles, guidelines and practices
  • Solid knowledge of the business structure, operations and key leaders to understand points of connection, alignment, standards and processes
  • Working knowledge of HRIS systems and supporting talent suites
  • Advanced knowledge of Microsoft Office applications, database and internet applications
• Communication
  • Advanced oral and written communication skills using different forms of media
  • Ability to translate complex concepts to individuals at all levels
  • Proven customer service skills
• Self-Management and Teamwork
  • Ability to work independently or as a member of the team, ability to be detailed-oriented and consistently accurate, ability to manage stress effectively in a fast-paced environment, and ability to quickly learn new systems, processes and procedures
  • Ability to thrive in a matrixed organization

What We’d Like From You:

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.