Customer specialist

Job Description

Partners with sales executive and acts as liaison and advocate between accounts (small to mid-sized) and Xactware at all levels.

requesting all config account changes)

• Ensure proper entitlement for customer contacts (key codes, XA accounts, eSC accounts, profiles, training, closing accounts etc..)
• Gain knowledge of clients’ processes, procedures, infrastructure and support needs.
• Ensure customer satisfaction and resolution of all post-implementation
• Send monthly reports : support issues, tips & tricks, and market trends.
• Promote custom projects that improve client’s workflow efficiencies and increase Xactware revenue.Some travel required to visit assigned accounts when appropriate.
• Completes all responsibilities as outlined on Performance Plan.
• Completes all special projects and other duties as assigned.
• Must be able to perform duties with reasonable accommodation.

Qualifications

• 4 years as Professional Services - Product Specialist or comparable experience
• Met or exceeded customer satisfaction scores while working in similar role
• BA / BS in business or related technical field and / or equivalent experience preferred
• 2 years maintaining customer relationships as Product Specialist and / or applicable experience
• 3 years assisting with and / or managing projects, a portfolio of accounts and / or equivalent work related experience
• Strong organizational, planning and coordination skills
• Ability to manage priorities, work independently, meet tight deadlines and achieve targets
• Ability to manage and motivate personnel who may or may not be direct reports
• Strong communication and interpersonal skills
• Strong customer service, follow through and focus skills
• Proficient with MS Office, MS Project, Visio, Excel, MS PowerPoint & Internet technologies
• Knowledge of property insurance claims processes

LI-Hybrid

LI-MV1

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale.

We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.

We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas.

Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and / or expression, sexual orientation, veteran's status, age or disability .

Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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Last updated : 2024-07-11