What are the responsibilities and job description for the Support Engineer role III position at Claranet?
Company Description
We are passionate about what technology can do. We want to continually improve our service, people and technology. We are proud that our customers benefit from our knowledge and experience.
We are Claranet and if you share our beliefs, we are looking for you!
Job Description
• Customer support.
• Skills: 2-3 years related experience required.
• Solid understanding of standard computer science concepts required. Knowledge of personal computers, relevant operating systems, applications, and/or languages required.
• Knowledge of personal computer architecture and networking required. Solid understanding of technical support issues required.
• Must have sufficient technical depth to communicate with development and other internal organizations at a peer level. Strong communication, problem solving, and technical writing skills; excellent customer service and support skills required.
• Programming and debugging skills preferred.
• Associates degree in a technical field preferred, or an equivalent combination of education and experience required.
• Expertise in Cloud database and networking required.
• Languages – English a must – preferred German/French
Qualifications
Experiences Required: Education, Key Experiences, Skills and Knowledge:
• Soft skills – good communication skills (administrators/IT managers/Developers)
• Tech skills – Open source Azure Oss Database/PostgreSQL/MariaDB
• Performance indicators: NPS/SLA/Backlog management, and making sure cases are not left unattended.
The candidate must have:
• Problem Solving – product is highly customized so problem solving is key
• Growth mind set - ambitious
• Flexibility in terms of work hours from time to time.