What are the responsibilities and job description for the Office Manager position at Classic Collision?
Classic Collision is now hiring an Office Manager. The Office Manager is responsible for ensuring World Class Customer Experience by all front office staff; responsible for a broad scope of accounting and HR-related administrative and management duties. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Whose values are to be Helpful and Supportive, Passionate and Have Fun, Agile and Accommodating, Take Initiative and Work Hard, and to Communicate Openly and Honestly. Classic Collision offers competitive pay, benefits, and career advancement opportunities.
We look forward to you joining our team!
Responsibilities
- Work closely with General Manager to create a team environment producing high performance results
- Train, motivate and monitor performance of Customer Service Reps, as necessary
- Provide direct reports with clear expectations and the necessary tools, training, and information to effectively perform their jobs
- Ensure R.O. are filed accurately and Standard Operating Procedures (SOP) are being followed.
- Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates
- Maintain Accounts Receivables, Accounts Payable accounts, and Cash Handling procedures to company standards
- Greet customers
- Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
- Provide post repair plan communication including all vehicle status updates
- Total loss administration
- Perform other related duties as assigned
Qualifications
- Must be at least 18 years of age
- High school diploma or GED
- Prefers Associate degree or equivalent combination of education, experience, and training.
- Minimum 4 to 6 years of customer service experience or Administrative Office Assistant experience.
- Ability to effectively communicate with others, oral and written
- Advanced knowledge of general office management. A/P, A/R, payroll, etc.
- Professional, Personable and a friendly demeanor with exceptional customer service to both internal and external customers
- Advanced computer and organizational skills. Ability to easily adapt to fast paced environment and multitask.
- Working estimating knowledge, including systems preferred
Classic Collision welcomes diversity and is an EEO Employer.
