IT Support Technician
Job Posting for IT Support Technician at Classy Llama
OVERVIEW
We’re looking for an individual with a strong interest in technology and a willingness to help other people to join our team as an IT Support Technician.Your attitude, willingness to take ownership of new things, and ability to effectively help others are as important, if not more, than your technology skills. You’ll be the go-to person for many team members when they need help and cheerful, quick support is critical to keeping the rest of our team moving well and feeling great.
We’re open to someone with the right attitude and interests but relatively little experience in this role. If you want to build some experience as an IT professional in a challenging environment working on relatively current technology, this is a good opportunity for you.
However, we will expect you to grow in your skills and abilities! A lot of the work required will be of a somewhat routine nature, like setting up new computers or plugging in networking cables. But there will also be the opportunity to gain experience with and be trained on more advanced technologies and modern systems, like Salesforce, Jira, Confluence, and more.
You’ll be focused on helping with all the IT systems, both company-wide and individually. This includes individual Apple workstations, VOIP phones, physical networks, and the infrastructure that makes them operate. You’ll need to be comfortable and willing to work in a Macintosh environment.
(If you're concerned with the perks and benefits and what the organizational structure/philosophy is - we get it - scroll down to check them out - then scroll back up to see what you'll be doing while enjoying all the pizazz of being a part of Llama Nation.)
(Please note that for this specific role we are only considering local candidates)
Things You’ll Definitely Do
The following list of activities and responsibilities cover the key functions we’ll expect from someone in this position.- Support team members with technical issues.
- Install and configure software on Apple hardware to deploy to the team.
- Do basic physical network setup and troubleshooting.
- Perform basic administrative tasks in Salesforce, Jira, and other applications, such as user management or troubleshooting access permissions.
- Establish and maintain documented procedures for areas of responsibility to be shared with other team members.
- Log and resolve all assigned work orders in compliance to department service level agreements.
- Troubleshoot hardware and software system issues related to servers, storage, and backup devices (including possibly the SAN/NAS).
- Provide support and administration of the corporate email systems.
- Provide computer room operations and backup/recovery duties.
- Track and document all hardware and software assets as applicable to servers and databases.
- Coordinate work activities with other technical staff and users to maintain maximum system performance and availability.
- Provide on-call coverage for systems during non-business hours.
- Provide good customer service to phone calls or emails, to include frequent follow-up and status updates on open issues while adhering to department Service Level Agreements. I.e. First Time Response, Frequency of Status Updates and Problem Resolution Duration.
- Continue to learn, with increasing depth, more sophisticated technological tools and techniques that will aid and better position the Company in its day-to-day operation.
- Attend educational workshops, review professional publications, and participate in professional societies to establish a personal network and benchmark state-of-the-art practices.
Abilities & Characteristics
The following abilities and characteristics need to be true of someone who will fill this position.- Displays a high degree of motivation, dedication, and team orientation.
- Capable of managing multiple projects and regularly meets all deadlines.
- Demonstrates willingness to go beyond the normal call of duty.
- Sound verbal/written communication skills with strong internal customer focus.
- Innovative thinker with a unique ability to get to the root cause of the problem and execute a workable solution who is always looking for value-added results by leveraging technology.
Stuff That Would Be Nice
These are some skills or abilities that we’d like someone in this position to have, even if it takes some time to grow into them. You don’t necessarily have to have these to be successful at the beginning.- Network Experience (MPLS, VPN, Juniper, Unifi, pfSense, Wi-Fi).
- Working knowledge of VOIP telephony systems.
- Display a high level of attention to detail specifically as it relates to security, system availability, and technical support service level agreements.
- Shell scripting (/php/ruby/bash) preferred but not required.
Why it’s Awesome Being a Llama
- Teammates and leaders that connect with and empower you
- Unlimited Coffee and (mostly) healthy snacks
- Full transparency from all levels of leadership
- Personal Development Library
- Llama Birthday lunches
- Monthly team lunches
- Ping Pong table and Oculus VR and the occasional appearance of retro gaming systems
- Creative Commons area with comfy chairs and couches
BENEFITS & PERKS
Insurance: We offer excellent group health insurance plans for you and your family, as well as life, dental, and vision insurance options.Fitness: We encourage all of our Llamas to take care of themselves both inside and outside of the office by reimbursing up to $25 per month for gym/fitness memberships.
Food: Llamas love food. So naturally, we have food-related perks. We have built relationships with several local farmers and bakers that provide fresh, locally-produced milk, meat, and sourdough bread (It’s incredible!) delivered right to the office.
Gadgetry: We provide our Llamas with MacBook Pros for both in-office and home use. If you’d like, we also provide convertible standing desks. Don’t want the gadgetry perk to stop there? We also are able to extend our discounts at the Apple Store and Staples to our Citizens.
Financial: We also offer a 401k savings plan.
About Classy Llama
Why do we exist?
We cultivate powerful, caring people who drive value for those around us.How do we behave?
We are loving people who operate with courageous integrity and passionate ownership.
What do we do?
We build, maintain, and grow eCommerce solutions for our clients.
Classy Llama is an agency of a different breed. Despite our playful name, we could not be more serious about the level of integrity, excellence, and commitment we bring to our clients. Our passion is to help merchants leverage technology to sustainably grow and build their business. We serve our clients through digital commerce consulting, marketing, design, development, and support. With over 125 commerce sites and 400+ customizations and integrations under our belt, our team of commerce veterans has what it takes to create great digital experiences.
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Job openings at Classy Llama
Classy Llama
Springfield, MO
Full Time
Classy Llama
Springfield, MO
Full Time
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