Airport Business Operations Manager

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Job Summary:

Job Responsibilities:

• Implements targeted, customer-centric initiatives that drive revenue growth by leveraging appropriate resources and partnering with key stakeholders.
• Drives for revenue goal attainment, both quarterly and annually through revenue reporting, projections, and sales activity tracking.
• Leads the strategic development of marketing programs and digital strategies to drive revenues and achieve business objectives.
• Cultivates marketplace insights that generate new opportunities while helping to grow share with the existing customer base.
• Engage with Airports and Out of Home (OOH) National and Local Sales organizations and their supporting teams to develop impactful and effective marketing resources and strategy.
• Works with Sales, Revenue Management, Operations, and Finance Managers to set standards for revenues, productivity, costs, regulatory compliance, rate and occupancy, inventory control and purchasing.
• Drives sales into market/s through internal and external marketing efforts.
• Partners with Airport Operations Team for on-time installations and takedowns
• Manages inventory of signage, dates of removal, relocation, and other client posting activity.
• Works with RAM, Sales Management and Revenue Management on pricing and marketing of inventory to drive growth and maximize sales yield and reviews all contracts.
• Creates working relationships with key airport stakeholders including airport staff, airline managers, terminal managers, concessionaires, TSA, etc.
• Facilitates sales opportunities for Airports and OOH National and Local sales teams, inclusive of airport walkthroughs and meetings.
• Implements enterprise-wide changes in policies, practices, methods, applications, tools, and other standardization initiatives.
• Fosters positive higher-level partnership with airports and other stakeholders such as airlines and airport concessionaires to enhance revenue opportunities.
• Performs other duties and/or projects as assigned.

Job Qualifications:

Education

• Bachelor's degree preferred or equivalent combination of education, training, experience, or military experience.

Work Experience

• 3 years of experience in sales, marketing, development, properties and or project management with specific accomplishments in strategic roles (i.e., empowering and supporting sales teams, building and/or managing client relationships with all levels of an organization, driving cultural change).
• Project Management and Operations Management experience desired

Skills

• A strong sales and service mindset and team performance experience.
• Knowledge of media and advertising industry, business cycles, and key revenue and expense drivers.
• Deep and broad business acumen with strong analytical, critical thinking, decision-making and problem-solving skills focused on achieved business results.
• Able to multi-task and balance multiple priorities.
• Demonstrated experience with sales organizations
• Excellent verbal and written communications skills including delivering effective presentations and leading meetings.
• Ability to identify root cause of issues and quickly work to resolve them.
• Proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint).

Competencies

• Business Perspective - Using an understanding of business issues, processes, and outcomes to enhance business performance.
• Decision Making - Using critical thinking, good business sense and organizational values to make decisions involving varying levels of risk and ambiguity.
• Fostering learning and development - Supporting others to develop and learn, recognizing their achievements, and building an organizational culture where knowledge and growth are valued and rewarded.
• Achievement Orientation - Focusing efforts on achieving high quality results consistent with the organization's standards.
• Ensuring Accountability - Holding yourself and others to high standards of accountability and creating an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability.

Physical Demands

The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to lift, pull, push, and position ladders, material, and equipment, occasionally more than 50 pounds. Employee is required to climb ladders and/or stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• This job is generally performed in a temperature-controlled airport environment. The requirements of the job include occasional exposure to dust and fumes. Duties are occasionally performed evening or late-night hours.
• Able to walk through airport terminals of varying sizes.

Certifications/Licenses

• Must possess a valid driver's license.

Other Requirements

• Able to travel up to 30-40% of the time for periodic corporate meetings, sales related meetings, spend time with team members and industry events.
• When needed, able to work beyond normal business hours to help meet critical deadlines.

Location

Position Type

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Clickhere to learn about E-Verify.

Current employees and contingent workers click here to apply and search by the Job Posting Title.