Airport Customer Service & Sales Ambassador (SJC)

HIRING IMMEDIATELY

About CLEAR:

CLEAR’s mission is to strengthen security and create frictionless experiences. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving.  Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50 airports, stadiums and venues nationwide. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the second year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing innovative technology options for businesses and our 5 million members to help create a safer environment no matter where you go.

CLEAR Youtube Channel

CLEAR Website

What is an Ambassador and what do they do?
A CLEAR Ambassador is the voice of the CLEAR brand, serving and supporting our members each day on the front lines.  Ambassadors provide exceptional customer service while guiding members through the secure CLEAR biometrics verification process and enroll new members in airports and stadiums. Our Ambassadors are the heart of our company and the heart of our member experience! You will gain the skills, training and experience to help you contribute to your success and our company’s growth. 

Security

• Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification and following documented security protocols
• Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in line
• Attend continuous trainings on safety and security

Service

• Strong communication skills and the ability to engage with potential customers and members alike

• Resolve traveler and/or members concerns or inquiries in an appropriate and timely manner, escalating to a higher level as necessary.

Sales

• Drive membership enrollments through engaging travelers and educating them about the benefits of CLEAR
• Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!

Who You Are

• Positive and energetic attitude
• Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere
• Previous sales and/or customer service experience, a plus – we’ll teach you the rest!
• Open availability and flexibility is a must – ability to work a variety of shifts
• Detail oriented with a great sense of pride for self and company integrity
• Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
• Exceptional verbal communication skills and not afraid to approach others to engage in conversation
• Ability to stand for up to 8 hours per day and work a full time schedule
• High school diploma or GED equivalent
• CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance

Ambassadors earn an hourly wage of $18.74/hour plus uncapped commission, competitive PTO plan and healthcare benefits for eligible team members.

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.