IT Support Engineer

Who We're Looking For - IT Support Engineer

We're looking for an experienced IT Support Engineer who thrives in a fast-paced environment and is adept at providing comprehensive hardware and software support. Responsibilities include resolving tickets promptly, configuring hardware, diagnosing network connectivity issues, and ensuring compliance with PCI regulations. The ideal candidate will have experience in IT support, strong proficiency in remote desktop software, and a detailed understanding of Windows operating systems. If you have strong communication skills, a curiosity for problem-solving, and the ability to work both independently and collaboratively, we want to hear from you! This position reports to the IT Support Manager in Clearlink’s Salt Lake City, UT office, and will work onsite Monday - Friday, with rotating on-call.

The Impact You Will Make

• Comfortable supporting a wide range of hardware, including PC’s, Mac’s, peripherals and mobile devices
• Ability to respond to and resolve tickets in a timely manner
• Strong working knowledge of network environments, including an ability to recognize and diagnose connectivity problems ranging from the local to organizational outages
• Ability to setup and configure hardware
• Test and image desktop and laptops
• Ensure the team is adhering to PCI regulations
• Be on-call to respond to emergencies for technical, building, and safety concerns
• Ability to demonstrate attention to detail and accuracy on all duties and responsibilities
  
  

What You Bring

• 3 years of experience in IT Support or related field
• A Certification or 1-2 years of experience in IT/Desktop Support
• Experience troubleshooting computer software and hardware remotely
• Customer service or technical support experience (within a call center environment is a plus)
• Detailed understanding of desktop hardware with ability to troubleshoot and solve problems independently
• Thorough understanding of remote desktop software
• Proven understanding of Windows 10 and Windows 11
• Understanding of basic network concepts, with proven ability to troubleshoot
• Understanding of VOIP System, and proficiency to troubleshoot
• Basic knowledge of Windows servers
• Must be able to manage multiple tasks concurrently
• Ability to resolve all desktop or laptop issues that affect user productivity, and deliver training when applicable
• Must be a self-starter & able to use own judgment, as well as take initiative with projects and activities with minimal direction
• Must be able to work under and complete projects under a deadline
• Must have excellent verbal and written communications skills, as well as the ability to work alone or in a team environment
  
  

Perks That Set Us Apart

• 🩺Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• 💰Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• 🧘‍♀️Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• 🏝️Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
• 👶🏻Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.
• ✈️Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
• 🏠Hybrid Work Options: Embrace the flexibility and collaboration of hybrid working. This position will be expected to work in the office 4 days and remotely 1 day a week.
• 🌎World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball & basketball courts, spin class/pilates room, bikes, massages, and so much more.
• 🛟Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
• 🤝Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.
  
  

At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.

Interviewing at Clearlink

We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink.

• Once your application is submitted, we will review it and be in touch
• 30-min phone call with the Recruiting Team
• 30-min interview with the Hiring Manager
• 30-min - 1 hour interview with a Clearlink Panel
  
  

Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.

Why Work For Us

Since 2001, Clearlink has been dedicated to fostering growth and embracing opportunities. Our mission is to strengthen our workforce to build brands that guide users and customers toward decisions that enhance their lives. We encourage our employees to “Act as an Owner” – to voice their thoughts, share innovative ideas, and authentically bring their whole selves to work. Join us in our forward-thinking and inclusive community, where your expertise, background, and unique perspective are always valued.

Clearlink Partners & Awards:

• Partnered with The Period Project for easy access to menstrual hygiene products.
• Awarded the 2022 Shatter List for breaking glass ceilings in technology.
• Received the 2023 Women’s Leadership Institute Award, pledging to elevate women’s leadership.
  
  

Clearlink Values (CLEAR):

• Create Community
• Learn & Grow
• Embrace Opportunity
• Act Like An Owner
• Respect Every Person
  
  

Committed to accessibility, we encourage you to share any accommodation needs during the application or employment process. Your unique strengths matter, and we are dedicated to providing the necessary support for your success at Clearlink.