Night Auditor Full Time

About us

At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match, and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service to others. Our Core Values involve personal development, people, and a desire for wanting everyone to succeed. We believe each member of our team has a key part to play in our delivery of outstanding customer service and memorable experiences for each guest. We strive to run a hotel that people want to come to, not through. Find out today what a career with Pyramid Global at the Clearwater Beach Marriott Suites on Sand Key can mean for you!

Our Night Auditor serves as the overnight leadership and guest point of contact for the property and holds responsibilities such as:

• Greeting and checking in guests upon arrival and providing them with relevant hotel information
• Auditing and balancing reports from the day shifts
• Answering phones
• Verifying that all end-of-day tasks from other departments are complete
• Responding to guest inquiries, concerns and complaints as needed
• Running end-of-day reports before the close of the shift
• Preparing guest invoices for next-day checkouts
• Communicating with maintenance and housekeeping departments to ensure the reliability and cleanliness of hotel amenities
• Answering calls from hotel guests and documenting the details of each call for later reference

Skills

• Work experience as a Night Auditor, Hotel Front Desk Agent, Receptionist or similar role
• Experience with FSPMS or MARSHA
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Food provided
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Work Location: In person